Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

Jessica Lethco

Dade City

Summary

Organized and dedicated associate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

22
22
years of professional experience

Work History

Team Leader

Walmart
05.2021 - 11.2023
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Devised and implemented processes and procedures to streamline operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.

Administrative Assistant

Department of Juvenile Justice
02.2019 - 02.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Store Manager

Gulfside Hospice
03.2018 - 02.2019
  • Meeting Daily and Monthly Sales goal
  • Controlling expenses
  • Analyze monthly budgets
  • Excel and Outlook proficient
  • Scheduling
  • Donation processing
  • Volunteer recruitment
  • Community out reach
  • Monthly sales floor audits
  • Execution of daily sales and advertisement
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Co Manager

Wal-Mart
01.2014 - 01.2018
  • Analyze monthly department budgeting and accounting reports to maintain expenditure controls.
  • Review operating budgets to analyze trends affecting budget needs.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Identify transaction mistakes when debits and credits do not balance.
  • Count, verify, and post armored car deposits.
  • Monitor bank vaults to ensure cash balances are correct.
  • Prepare work schedules for staff.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

Assistant Store Manager

Wal-Mart
08.2001 - 01.2014
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Conduct orientation sessions and arrange on-the-job training for new hires.
  • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

Education

Business

Pasco Hernando State College
Dade City, Florida

CNA Certificate - Nursing

Pasco-Hernando State College
Dade City, FL

Skills

  • Data verification
  • Organized mail management
  • Information gathering
  • Record management
  • Scheduling
  • Professional development support
  • Skilled in addressing customer complaints
  • Time management
  • Budget tracking

Qualifications Summary

Motivated Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Quick learner with excellent computer skills.

Timeline

Team Leader

Walmart
05.2021 - 11.2023

Administrative Assistant

Department of Juvenile Justice
02.2019 - 02.2020

Store Manager

Gulfside Hospice
03.2018 - 02.2019

Co Manager

Wal-Mart
01.2014 - 01.2018

Assistant Store Manager

Wal-Mart
08.2001 - 01.2014

Business

Pasco Hernando State College

CNA Certificate - Nursing

Pasco-Hernando State College

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