JESSICA LEYVA
Houston,USA
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Attendance Clerk
Harmony School of Technology
08.2024 - Current
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Streamlined communication with parents by promptly addressing concerns regarding their child''s attendance.
- Maintained confidentiality when dealing with sensitive information pertaining to student records and family situations related to absences or tardiness.
- Facilitated communication between teachers and administration regarding student absences, leading to better support for struggling students.
- Provided backup support for front desk, enhancing overall office efficiency during peak periods.
- Maintained accurate attendance records for over 500 students, ensuring compliance with state regulations.
- Checked records for accuracy and completeness, and corrected errors.
Admission and Recruitment Registrar
SST Advancement
05.2023 - 08.2024
- Responsible for maintaining student records at the campus level
- Process student enrollment, transfers and withdrawals for the campus
- Answer parent’s questions regarding enrollment
- Compile and prepare enrollment packets for the registration process
- Enter detailed student data into computer system
- Manage enrollment number, update spreadsheet daily
- Performing clerical tasks, such as printing academic transcripts for students
- Keeping student information confidential and secure
- Help with front office answering phone and with attendance
- Do school tours for new parents to the school
- Assist principal with emails, calling parents for kids with discipline issue
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
Teacher's Assistant
Harmony School of Technology
11.2022 - 05.2023
- Handed out classroom materials, like pencils, paper
- Assist classroom teacher in performing specific duties as assigned or undertaking specialized tasks to achieve and enhance instructional and behavioral objectives
- Work with individuals, small groups, or large groups as assigned teacher
- Assist with breakfast, lunch, snack, including clean-up
- Documented student progress and communicated with parents to keep informed
- Provided support to help students with special needs learn and grow
- Assist students with personal care tasks, including but not limited to, lavatory, clothing, hygiene, diapering, toileting, and wash-up routines
- Monitor students during assigned periods within a variety of school environments for the purpose of maintaining a safe and positive learning environment
- Supported classroom activities, tutoring, and reviewing work.
Achievement Secretary
Harmony School of
08.2021 - 11.2022
- Greets and documents all visitors using the verification process and ensures all guest have a visitor's badge and are directed to their destination
- Answer telephones and respond to inquiries via telephone or email
- Perform administrative tasks, including filing and photocopying
- Implement and/or develop office procedures and record systems
- Help with uniform, Jacket sales
- Help with Attendance assisting with late students and process all excused notes
- Help with registrar when it comes to new students
- Assisting with after school dismal
- Helping the principal, with phone calls, emails
- Staying with all late student pickup
- Help with translating /also I help with Sped translating and join in meetings
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Signs students in and out, keeping a detailed log
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Receptionist/Administrative Assistant
MIAT College of Technology
01.2016 - 08.2021
- Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them
- Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message
- Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup
- Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone
- Maintain the reception area, keeping it clean and free of clutter
- Handle filing and data entry as requested/Help students with making payments
- Printing out students' grades, missing time
- Assign new leads to Admins as they come in
Call Center/customer Care
Wood Forest Bank
07.2013 - 01.2016
- Answer all incoming calls
- Help customer with bank cards, balance in account
- Provide excellent customer service answer question and inquiries
- Follow company regulations and report malfunctions
- Review and explain account charges
- Assist customers who are victims of fraud, theft or identity theft
- Assist customer with replacing lost or stolen credit or debit cards
- Assist with address changes
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Personal Banker
Wells Fargo
04.2011 - 07.2013
- Open new accounts and process payments
- Transfer funds between accounts
- Manage investment portfolios
- Maintain relationships with customer through regular contact and communication
- Resolve issues related to the operation of the branch office
- Resolve customer disputes
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Cross-sold bank products and services to meet customer needs and provide options.
Teller
Wells Fargo
01.2009 - 04.2011
- Greeting Customer and Thanking them for their business
- Accepting and completing deposit and withdrawal requests
- Offering Various financial products to customer
- Monitor lost/stolen reports and return plastics
- Answering the phone timely and professionally
- Provide assistance on how to use various banking products
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Bachelor of Arts - Business Administration General Business
Ashworth College
Houston, TX12.2027
Skills
- MS Windows proficient (Word, outlook, excel)
- Quick learner
- Exceptional communication skills
- Creative problem solver
- Multi-line phone talent/Attendant Pro
- Bilingual
- Customer Service
- Active Listening
- Flexible & Adaptable
- Data Entry
- Organization and Time Management
- Team building
- Data entry
- Database administration
- Problem-solving
Certification
- CNP - Certified Notary Public
Languages
Spanish
Professional Working
Timeline
Attendance Clerk
Harmony School of Technology
08.2024 - Current
Admission and Recruitment Registrar
SST Advancement
05.2023 - 08.2024
Teacher's Assistant
Harmony School of Technology
11.2022 - 05.2023
Achievement Secretary
Harmony School of
08.2021 - 11.2022
Receptionist/Administrative Assistant
MIAT College of Technology
01.2016 - 08.2021
Call Center/customer Care
Wood Forest Bank
07.2013 - 01.2016
Personal Banker
Wells Fargo
04.2011 - 07.2013
Teller
Wells Fargo
01.2009 - 04.2011
Bachelor of Arts - Business Administration General Business
Ashworth College
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