Jessica Leyva
Spring Independent School District (Spring ISD)
Houston,TX
1
Certification
15
years of professional experience
Results-driven administrative professional with 15+ years of experience supporting executive leadership, school administration, banking operations, fraud investigations, and customer service. Skilled in office management, executive support, confidential records, admissions, compliance, scheduling, and stakeholder communication. Texas Notary Public, Remote Online Notary (RON), HIPAA and OSHA certified, with a proven ability to build relationships, solve problems, and manage multiple priorities in fast-paced environments.
Work History
Principal Secretary
6 Months- Manage daily operations of the principal's office while providing executive-level administrative support.
- Coordinate calendars, meetings, confidential correspondence, and campus communications.
- Prepare reports, presentations, purchase requests, and official documentation.
- Serve as the primary liaison between parents, students, faculty, administrators, and district departments.
- Maintain confidential student and personnel records while ensuring district compliance.
Admissions & Recruitment Registrar
1 Year 3 Months- Managed student admissions, enrollment, and registration.
- Maintained attendance records and prepared state compliance reports.
- Protect confidential student records while ensuring FERPA compliance.
- Assisted prospective families throughout the enrollment process.
- Collaborated with administrators, teachers, and parents to support student success.
Teacher's Assistant
6 Months- Assisted teachers with classroom instruction and daily learning activities.
- Supported students individually and in small groups to reinforce academic and behavioral goals.
- Assisted students with personal care and daily living activities as needed.
- Monitored students in classrooms, cafeterias, playgrounds, and other school settings to maintain a safe learning environment.
- Documented student progress and communicated with parents and staff.
- Helped prepare classroom materials and supported daily classroom operations.
Secretary
1 Year 3 Months- Managed front office operations and visitor check-in procedures.
- Answered multi-line phone systems and responded to emails.
- Supported student enrollment, attendance, and administrative functions.
- Assisted the principal with correspondence and scheduling.
Dispute Fraud Clerk
5 Years 7 Months- Investigated debit card disputes and unauthorized transaction claims.
- Reviewed account activity and documented case findings.
- Escalated fraud cases according to banking policies.
- Protect confidential financial information.
- Delivered exceptional customer service while resolving complex issues.
Customer Care Representative
2 Years 6 Months- Resolved customer account concerns and debit card issues.
- Documented customer interactions and maintained accurate records.
- Delivered high-quality customer service in a fast-paced call center.
Personal Banker
2 Years 3 Months- Opened new accounts and educated customers on banking products.
- Processed financial transactions accurately.
- Built strong customer relationships while achieving service goals.
Education
Bachelor of Arts - Business Administration
Skills
Executive & Administrative Support
Principal Office Management
Office Operations
Calendar Management
Microsoft Office 365
Google Workspace
Student Records & FERPA
Banking Operations
HIPAA Compliance
Records Management
Confidential Documentation
Data Entry
Customer Service
Report Preparation
Meeting Coordination
Fraud Investigations
Problem Solving
Front desk operations
Certification
- Texas Notary Public
- Remote Online Notary (RON)
- X.509 Digital Certificate
- HIPAA Privacy & Security Certification
- OSHA Bloodborne Pathogens Certification
Timeline
Principal Secretary
Spring Independent School District (Spring ISD)
02.2026 - CurrentRead More
Admissions & Recruitment Registrar
Science School of Technology- Advancement
05.2023 - 08.2024Read More
Teacher's Assistant
Harmony School Of Technology
11.2022 - 05.2023Read More
Secretary
Harmony School of Achievement
08.2021 - 11.2022Read More
Dispute Fraud Clerk
Woodforest National Bank
01.2016 - 08.2021Read More
Customer Care Representative
Woodforest National Bank
07.2013 - 01.2016Read More
Personal Banker
Wells Fargo
04.2011 - 07.2013Read More
Ashworth College
Bachelor of Arts from Business Administration
Read More