Jessica L. Ilko
Fairfield,Pennsylvania
Summary
Qualified Administrative Assistant with background in supporting departmental operations and managing administrative tasks. Successfully coordinated schedules, maintained records, and facilitated communication between employees. Demonstrated organizational and multitasking skills to ensure smooth workflow and efficient office management.
Overview
24
24
years of professional experience
Work History
Police Department Secretary (Part-Time)
Liberty Township
09.2024 - Current
- Handle sensitive information with discretion while maintaining strict confidentiality standards as outlined in township policies and legal regulations while processing Megan's Law requests, background checks, and house requests.
- Maintain a professional office environment through effective organization, inventory management, and supply ordering processes.
- Provide clerical support to township employees by copying, faxing, and filing documents.
- Enhance interdepartmental communication by scheduling and coordinating meetings, conferences, and events.
- Received, sort, and distribute correspondence to staff members.
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamline office operations by implementing efficient filing and record-keeping systems.
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
- Support Chief of Police by managing budgets, scheduling appointments and organizing itinerary.
Tax Collector (Part-Time)
Liberty Township
06.2020 - Current
- Safeguard sensitive taxpayer information through strict adherence to data security protocols within the township, county and school district record-keeping systems.
- Enhance taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
- Process tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Assistant Treasurer (Part-Time)
Liberty Township
06.2020 - Current
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Prepared and presented financial reports to inform board of supervisors
- Use quickbooks to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
- Prepare and process bi-weekly payroll for township staff.
Assistant Secretary (Part-Time)
Liberty Township
06.2020 - Current
- Assist Board of Supervisors and Secretary as directed
- Assist and direct visitors and customers professionally and provided friendly, knowledgeable assistance.
- Manage sensitive information with discretion, ensuring the confidentiality of township documents and communications.
- Ensure timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Communicate with residents via phone and email by responding to inquiries.
- Prepare professional meeting agendas and minutes to maintain clear communication and recordkeeping for the Board of Supervisors.
- Streamline communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Draft professional memos and letters from the Board of Supervisors.
- Serve as a liaison between Board of Supervisors and vendors to facilitate smooth operations.
- Provide clerical support to township employees by copying, faxing, and filing documents.
- Maintain up-to-date inventory of office supplies, ensuring availability of necessary materials for daily operations.
- Manage filing system, entered data and completed other clerical tasks.
- Record new hires, terminations, changes in job classifications and merit increases to main human resources file.
Server (Part-Time)
Hickory Bridge Farm
08.2002 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server (Part-Time)
Liberty Mountain Resort
12.2011 - 03.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Juvenile Probation Officer (Full-Time)
Adams County Juvenile Program
01.2003 - 09.2008
- Provide case management/service coordination to juveniles who were adjudicated delinquent or placed on an informal or formal consent decree in the Juvenile Court System
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
- Strengthened family dynamics for successful rehabilitation by providing resources and support to both juveniles and their families.
- Investigated juveniles' activities, school attendance and employment.
- Assisted young people in developing realistic goals for their future while supporting them throughout the process of achieving those objectives.
- Maintained accurate records and documentation for each case, facilitating efficient communication among stakeholders and informed decision-making processes.
- Improved juvenile probation outcomes by implementing evidence-based practices and individualized case management plans.
- Conducted client needs assessments based on presented issues as well as social and restorative justice models of care.
- Facilitated skill-building workshops for youth under supervision, promoting personal growth and improved decision-making abilities.
- Visited homes of youth offenders and resolved family issues.
- Ensured timely completion of required reports for courts, demonstrating compliance with all stipulated deadlines and attention to detail.
- Reduced recidivism rates through targeted interventions and appropriate referrals to community-based programs.
- Contributed to a safe and supportive work environment by actively participating in team meetings, offering constructive feedback, and sharing knowledge with colleagues.
- Testified in court proceedings as needed, providing clear recommendations based on thorough evaluations and knowledge of best practices in juvenile justice.
- Conducted thorough assessments of juvenile offenders to determine risk levels, needs, and appropriate supervision strategies.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Coordinated community and job placement resources.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Service Coordinator (Full-Time)
UpCounty Family Services
12.2004 - 12.2004
- Coordinated support services for pregnant teens, young parents, and their children up to three years of age
- Made appropriate community referrals based on needs assessment
- Provided transportation
- Provided parent education
- Developed family action plans and participated in team meetings
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Counselor Advocate (Full-Time)
SURVIVOR’S INC.
07.2002 - 12.2002
- Provided advocacy and support to domestic violence and sexual assault clients.
- Provided direct services within the shelter.
- Accompanied victims to legal services, helped client’s complete Protection From Abuse order paperwork attended Protection From Abuse court hearings.
- Co-facilitated children’s support group.
- Provided on-call services
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
Administrative Assistant (Part-Time)
Liberty Township Police Department
09.2001 - 11.2002
- Entered citations into Cops2K
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Science Degree - Criminal Justice
Shippensburg University
Shippensburg, PA05.2002
Majored in - Criminal Justice
Albright College
Reading, PA05.1999
Skills
- Time management
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Confidentiality and data protection
- Self motivation
Accomplishments
- Dean’s List - Albright College and Shippensburg University
- Academic Scholarship - Albright College
- American Sign Language 101-102 – Signing Online Certificate
Training
- Participated in over 300 hours of training related to Juvenile Justice, Firearms and Domestic Violence
- Participate in continuing education credits for Tax Collector yearly
- Participate in continuing education credits for PSAT’s training for Administrative Assistant Position
- Participate in CNET/JNET education credits for Police Department Secretary Position
Systems Experience
- Microsoft Word
- Microsoft Works
- Microsoft Excel
- Word Perfect
- Microsoft Outlook
- Cops2k
- PAJCMS
- UJS Portal System
- QuickBooks
- JNET
- CNET
- LexisNexis
- Dot Grants
- PA Crash System
- Tax Collector Program
Timeline
Police Department Secretary (Part-Time)
Liberty Township
09.2024 - Current
Tax Collector (Part-Time)
Liberty Township
06.2020 - Current
Assistant Treasurer (Part-Time)
Liberty Township
06.2020 - Current
Assistant Secretary (Part-Time)
Liberty Township
06.2020 - Current
Server (Part-Time)
Liberty Mountain Resort
12.2011 - 03.2012
Service Coordinator (Full-Time)
UpCounty Family Services
12.2004 - 12.2004
Juvenile Probation Officer (Full-Time)
Adams County Juvenile Program
01.2003 - 09.2008
Server (Part-Time)
Hickory Bridge Farm
08.2002 - 04.2024
Counselor Advocate (Full-Time)
SURVIVOR’S INC.
07.2002 - 12.2002
Administrative Assistant (Part-Time)
Liberty Township Police Department
09.2001 - 11.2002
Bachelor of Science Degree - Criminal Justice
Shippensburg University
Majored in - Criminal Justice
Albright College
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