Jessica Lilly
Hampton
Summary
Dynamic warehouse supervisor with proven expertise at Ability TriModal, excelling in staff management and conflict resolution. Enhanced order accuracy through rigorous quality control, while fostering a motivated team environment. Skilled in shipping and receiving operations, with a strong focus on employee training and effective communication to drive productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Outbound Warehouse Supervisor
Ability TriModal
04.2024 - 01.2025
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
Lead Cleaning Technician
Mercedes Benz Vans
06.2023 - 03.2024
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
- Streamlined workflows through efficient organization of supplies and equipment storage areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Lead Steward
Hard Rock Casino
11.2019 - 03.2022
- Conducted routine inventory checks, maintaining adequate supplies of cleaning materials and equipment.
- Developed strong relationships with vendors to secure competitive pricing on supplies while maintaining product quality standards.
- Trained and mentored new staff members, fostering a positive work environment and promoting professional growth.
- Monitored staff performance regularly, addressing any issues promptly to ensure quality service delivery at all times.
- Improved dishwashing procedures by implementing more efficient methods, resulting in faster turnaround times for clean dishes.
- Fostered a strong team dynamic by regularly recognizing individual accomplishments and promoting collaboration among staff members.
- Managed timely setup and breakdown of events, ensuring seamless transitions between functions.
Lead Dishwasher
McElRoys Seafood Harbour House Restaurant
02.2019 - 11.2019
- Supported fellow team members in additional kitchen tasks such as food preparation or general cleaning when required.
- Provided excellent customer service when interacting with guests or assisting front-of-house staff as needed.
- Improved kitchen efficiency by streamlining dishwashing processes and maintaining organization.
- Collaborated with kitchen staff to implement a system for organizing dirty dishes, streamlining the cleaning process and improving overall efficiency.
- Maintained optimal inventory levels of cleaning supplies and chemicals through regular monitoring and ordering when needed.
- Facilitated smooth kitchen operations through prompt removal and disposal of waste materials.
Assistant Head Housekeeper
Golden Nugget Hotel & Casino
03.2019 - 10.2019
- Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Implemented a preventative maintenance program to extend the life of equipment and reduce repair costs.
- Fostered a positive workplace culture through open communication channels between team members and cultivating a motivational atmosphere for all employees involved in housekeeping activities.
- Coordinated deep-cleaning projects during off-peak periods to keep the property looking fresh yearround.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Oversaw laundry operations to ensure timely delivery of clean linens for the entire hotel property.
Customer Service Manager
Walmart
04.2014 - 11.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Customer Service Manager
Publix
10.2005 - 12.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
High School Diploma -
Englewood High School
Jacksonville06.2005
Skills
- Warehouse operations
- Problem-solving
- Loading and unloading
- Shipping and receiving
- Order picking and processing
- Staff management and training
- Employee motivation
- Load planning
- Conflict resolution
- Customer service
- Multitasking and organization
- Team leadership
- Verbal and written communication
- Shift scheduling
- Material handling practices
- Shipping and receiving management
- Certified forklift operator
Certification
Forklift Operator
Timeline
Outbound Warehouse Supervisor
Ability TriModal
04.2024 - 01.2025
Lead Cleaning Technician
Mercedes Benz Vans
06.2023 - 03.2024
Lead Steward
Hard Rock Casino
11.2019 - 03.2022
Assistant Head Housekeeper
Golden Nugget Hotel & Casino
03.2019 - 10.2019
Lead Dishwasher
McElRoys Seafood Harbour House Restaurant
02.2019 - 11.2019
Customer Service Manager
Walmart
04.2014 - 11.2017
Customer Service Manager
Publix
10.2005 - 12.2014
High School Diploma -
Englewood High School
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