Jessica Lind
Farmington,MI
Summary
Dynamic Office Manager and Executive Administrative Assistant with a proven track record at Pet Supplies Plus Corp. Excelled in workforce management and office administration, enhancing operational efficiency and cultivating strong client relationships. Demonstrated expertise in event coordination and senior leadership support, coupled with exceptional organizational and interpersonal skills. Achieved measurable improvements in office operations and employee training initiatives.
Overview
9
9
years of professional experience
Work History
Office Manager
Pet Supplies Plus Corp. Office
Livonia, MI
03.2021 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events, including holiday parties and team-building activities.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
Executive Administrative Assistant
Pet Supplies Plus Corp. Office
Livonia, MI
11.2015 - Current
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Coordinated communications between departments to ensure timely completion of projects.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Researched industry trends and best practices related to administrative processes and procedures.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Set up meeting and event logistics for senior management and updated calendars.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Education
Bachelor of Arts - Art History
Eastern Michigan University
Ypsilanti, MI06-2011
Skills
- Vendor engagement
- Workforce management
- Office administration
- Event coordination
- Project management
- Scheduling and calendar management
- Meeting planning
- Employee training
- Expense reporting
- Senior leadership support
- Compliance monitoring
- Office management
Timeline
Office Manager
Pet Supplies Plus Corp. Office
03.2021 - Current
Executive Administrative Assistant
Pet Supplies Plus Corp. Office
11.2015 - Current
Bachelor of Arts - Art History
Eastern Michigan University
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