Jessica Linder
Killeen,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
Work History
Account Manager
Sitel
02.2022 - 07.2023
- Affectively multi-task throughout the duration of shift to increase customer interaction time as well as company morale
- Notate each account handled during customer interaction
- Be detailed and respectful when informing clients/customers in written and verbal language
- Direct calls to the correct advisor for customer satisfaction and further assistance.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Security Officer
Briscoe Enforcement
06.2021 - 01.2022
- Patrol facilities or properties according to rules and regulations in place
- Document all activity under designated shift times and report to property manager nightly
- Collaborate with courtesy officer on duty to regulate crime and potential harmful situations
- Analyze situations through judgement and critical thinking
- Alert proper authorities based on any issue that arises.
Office Assistant
RCO Services
02.2021 - 05.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Valet Parking Supervisor
AAA Parking/ Hilton
11.2018 - 10.2020
- Service guest in a friendly and professional manner to ensure a sense of safety while dealing with their vehicles
- Monitored and documented guest traffic flow in valet lot.
- Cooperate with team members to better assist the guest in a timely manner
- Answered guest's questions about property amenities and services.
- Resolved customer complaints through calm, constructive communication.
Education
Certification - GIS
US Army
Fort Leonard Wood, MO08.2023
Bachelor's degree - Business
Clark Atlanta University
Atlanta, GA05.2021
Skills
- Strong Lead Development Skills
- Payment Collecting
- Account Verification
- Order Management
- Time Management
- Microsoft Outlook
- Multi-Line Phone Proficiency
- Team Collaboration
- Report Transcription
Additional Information
- Authorized to work in the US for any employer
Timeline
Account Manager
Sitel
02.2022 - 07.2023
Security Officer
Briscoe Enforcement
06.2021 - 01.2022
Office Assistant
RCO Services
02.2021 - 05.2021
Valet Parking Supervisor
AAA Parking/ Hilton
11.2018 - 10.2020
Certification - GIS
US Army
Bachelor's degree - Business
Clark Atlanta University