Summary
Overview
Work History
Education
Skills
Websites
References
Executive Leadership Strengths
Activities
Timeline
Generic

Jessica Linder

Norwell,MA

Summary

Dynamic and solution-oriented HR executive with a proven track record in coaching senior leaders and navigating complex change management processes. Possesses extensive experience in driving deliverables across diverse business lines, coupled with a profound understanding of the interplay between human capital and business outcomes. Seeking a senior-level HR role to significantly impact company success through enhanced employee engagement and the implementation of data-driven strategies.

Overview

17
17
years of professional experience

Work History

Vice President, Corporate Human Resources

American Tower
Boston, MA
01.2021 - Current
  • Served as trusted advisor to 12 Senior Vice Presidents and 25 Vice Presidents supporting diverse corporate functions including Global IT, Accounting, Global Business Services, Tax and Treasury, Global Internal Audit, IR and FP&A, Sustainability, Public Affairs, Legal, and HR.
  • Provided support to the CFO and the CAO.
  • Directly supported more than 400 employees in the US and collaborated with regional HR teams and regional leaders to indirectly support 250+ employees around the globe.
  • Drove people strategies by aligning HR initiatives with business goals and objectives.
  • Consulted on organizational design, workforce management, talent development, and performance management.
  • Managed annual cycles for performance review, talent management review, and total compensation.
  • Fostered employee engagement and addressed employee relations through proactive consultations and support.
  • Collaborated with regional HR teams to enhance processes for global workforce effectiveness, job leveling, and talent development.
  • Delivered frameworks and programming for onboarding, mentor program, Internship program, and employee engagement activities.
  • Impactful Accomplishments:
  • Partnered with the leadership teams for Global Business Services and IT to consolidate operations across the U.S., India, Africa, Europe, and Latin America.
  • Spearheaded a new focus on key programs across onboarding, development, stay interviews, and the exit interview process to identify opportunities to improve retention and engagement.
  • Designed and implemented a leadership development rotation program intended to infuse the organization with top talent future leaders.
  • Addressed post-pandemic challenges, including leadership changes and hybrid workforce dynamics.
  • Delivered Total Rewards education initiatives, clarifying compensation value for employees and managers.
  • Until consolidation, oversaw Talent Acquisition for all of the corporate teams.

Director Recruitment

Liberty Mutual
Boston, MA
01.2011 - 12.2011
  • Drove Personal Market Claims MBA, College, and Call Center recruiting programs during growth and high turnover in the claims function.
  • Managed five recruiters, providing coaching and direction focused on professional development.
  • Redesigned the College Hiring process to recruit 300 employees efficiently with limited resources.
  • Gained approval for hiring manager involvement in initial screening to enhance decision-making.
  • Collaborated with Talent Management team to launch new Field Rotation program.
  • Championed messaging promoting the viability and rewards of careers in insurance.
  • Facilitated early-career managers' talent evaluation experience through participation in hiring processes.
  • Supported strategic recruitment initiatives aligning with company growth objectives.

Field Human Resource Manager

Liberty Mutual
Boston, MA
01.2008 - 12.2011
  • Managed a team of 5 HR business partners across the United States to support strategic business initiatives.
  • Provided HR expertise for organizational realignment, talent management, and change management.
  • Ensured alignment among Call Centers, Subrogation, Management Information Systems, and Central Billing functions.
  • Collaborated with leaders on organizational design, participated in the consolidation of six claims call centers into four centers.
  • Oversaw analysis of work structures and decisions regarding talent retention and reduction-in-force activities.
  • Facilitated cultural transformation within the Subrogation unit through goal alignment and cross-department education.
  • Achieved decreased turnover rates and improved employee engagement survey results through targeted investments.
  • Supported Personal and Commercial Markets with HR data analytics and reporting functions.
  • Held multiple HR positions at Liberty, including HR Manager, HR Generalist, and HR Data Analytics and Reporting roles supporting Personal and Commercial Markets throughout Boston, MA, Portsmouth, NH, and Wausau, WI.

Education

Master of Business Administration (M.B.A.) - Organizational Behavior

Suffolk University
Boston, MA

Bachelor of Science (B.S.) - Organizational Communication Studies

Northeastern University
Boston, MA

Skills

  • Senior leadership coaching
  • Organizational design and restructuring
  • Global business acumen
  • Talent management and performance
  • Change management strategies
  • Succession planning and workforce development
  • Talent acquisition strategies
  • Employee engagement and relations
  • Data-driven decision making

References

References available upon request.

Executive Leadership Strengths

  • Senior leadership coaching
  • Organizational design and restructuring
  • Global business acumen
  • Talent management and performance
  • Change management strategies
  • Succession planning and workforce development
  • Talent acquisition strategies
  • Employee engagement and relations
  • Data-driven decision making

Activities

Member of the Norwell Women's Club Board, a civic organization that fundraises and drives community engagement activities. Co-Chair of the Membership Committee.

Timeline

Vice President, Corporate Human Resources

American Tower
01.2021 - Current

Director Recruitment

Liberty Mutual
01.2011 - 12.2011

Field Human Resource Manager

Liberty Mutual
01.2008 - 12.2011

Master of Business Administration (M.B.A.) - Organizational Behavior

Suffolk University

Bachelor of Science (B.S.) - Organizational Communication Studies

Northeastern University

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