Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Linscott

North Berwick,ME

Summary

Results-driven professional with extensive experience in Sales and Relationship Management at Spence and Mathews Insurance Agency. Expertise in customer service enhancement and effective underwriting principles. Skilled in patient transport and transportation safety protocols, consistently achieving high client satisfaction and fostering loyalty.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Traffic Controller

Flagging Services
09.2024 - Current
  • Ensured safety at construction sites by directing traffic flow effectively.
  • Implemented flagging protocols through coordinated teamwork and communication.
  • Adjusted traffic control measures based on ongoing site condition assessments.
  • Facilitated smooth transitions through work zones by communicating with drivers.
  • Maintained professionalism while interacting with drivers and pedestrians, enhancing public relations.
  • Utilized hand signals and radios for clear team communication.

Dog Trainer

Canine Academy
12.2021 - 2024
  • Enhanced dog behavior by developing tailored training plans for each client.
  • Facilitated group training sessions, improving socialization skills among participating dogs.
  • Monitored training progress, adapting methods to achieve optimal results.
  • Educated clients on effective handling techniques and best pet care practices.
  • Identified behavioral issues through observation in various environments and settings.
  • Maintained clean and safe training arena for successful group classes.

DSP/CRMA

Waban
2018 - 2021

Providing tailored support, focusing on empowerment, and practicing patience, empathy and clear communication.

Brought residence to appointments and learned techniques to transfer residence in and out of bed,

Insurance Producer

Spence and Mathews Insurance Agency
2008 - 2018
  • Established and maintained relationships with clients to understand insurance needs.
  • Conducted thorough market analysis to identify competitive policy offerings.
  • Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Developed comprehensive insurance plans tailored to individual client profiles.
  • Educated clients on coverage options, enhancing understanding of policy benefits.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Patient Transporter

Mercy Catholic Medical Center
2005 - 2008
  • Enhanced patient care delivery by safely transporting patients between departments.
  • Streamlined operational workflow by assisting medical staff with patient preparations.
  • Improved service responsiveness by collaborating with nursing teams on transport needs.
  • Safely transported patients using beds, wheelchairs, and stretchers to various units.
  • Reduced patient anxiety by maintaining communication and addressing questions during transport.
  • Ensured patient safety through proper positioning on transport equipment.

Insurance Producer

Spence and Mathews Insurance Agency
1995 - 2005
  • Developed comprehensive insurance plans tailored to individual client profiles.
  • Educated clients on coverage options, enhancing understanding of policy benefits.
  • Analyzed performance metrics to drive continuous improvement in sales processes.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
  • Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
  • Implemented marketing strategies to generate new leads and expand the client base.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Associate of Science - Psychology

University of Maine
Orono, ME
01-1995

No Degree - Psychology

University of Hartford
West Hartford, CT
01-1992

Skills

  • Relationship building
  • Sales expertise
  • Underwriting principles
  • Patient transport
  • Customer service
  • Transportation safety protocols

Certification

Property and Casualty License

CRMA

DSP

Certified Traffic Controller

Timeline

Traffic Controller

Flagging Services
09.2024 - Current

Dog Trainer

Canine Academy
12.2021 - 2024

DSP/CRMA

Waban
2018 - 2021

Insurance Producer

Spence and Mathews Insurance Agency
2008 - 2018

Patient Transporter

Mercy Catholic Medical Center
2005 - 2008

Insurance Producer

Spence and Mathews Insurance Agency
1995 - 2005

Associate of Science - Psychology

University of Maine

No Degree - Psychology

University of Hartford
Jessica Linscott