Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Linthicum

Martinsburg,WV

Summary

Experienced administrative professional seeking a customer operations role. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.


Overview

7
7
years of professional experience

Work History

Human Resources Assistant

EastRidge Health Systems
01.2022 - Current
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Created job descriptions on boards for vacant jobs and maintained the ATS.
  • Tracked various statistics and kept detailed records to support human resources department.


FOH Manager

White Horse Tavern
05.2020 - Current
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Plant Technician

Procter & Gamble
09.2019 - 02.2020
  • Ensured safety compliance throughout the facility by adhering to industry standards and conducting thorough audits.
  • Performed thorough root cause analyses on mechanical failures to implement corrective measures that prevented future occurrences.
  • Enhanced communication among team members through clear documentation of procedures, tasks, and updates on plant operations.
  • Leveraged strong analytical skills to interpret data from various sources, enabling informed decision-making regarding process improvements or changes in equipment operation strategies.

Assistant Service Leader

The Cottage Cafe
05.2017 - 05.2019
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Maintained detailed records of customer interactions, enabling accurate reporting and analysis to inform future improvements.
  • Enhanced staff productivity with regular training sessions and performance evaluations.
  • Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.

Education

Bachelor of Science - Organizational Dynamics

Wilmington University
Dover, DE

Associate of Science - Hospitality Management

Delaware Technical & Community College
Dover, DE
05.2018

High School Diploma - Business

Smyrna High School
Smyrna, DE
06.2011

Skills

  • Excellent communication skills
  • Thrives in a team environment
  • Strong problem solving and independent decision-making abilities
  • Efficient in planning and organizing
  • Hard working, adaptable, and punctual
  • Detail oriented, excellent data entry and record keeping
  • Exceptional customer service and relations
  • Interpersonal and conflict resolution skills
  • Prioritizing tasks and meeting deadlines
  • Proficient in Microsoft Office

References

  • Shani Harrison, FOH Manager, White Horse Tavern, 304-261-9169
  • Dessirrae Knighten, HUD & Payee Rep., EastRidge Health Systems, 304-886-4524
  • Amanda Gorham, Compliance Officer, EastRidge Health Systems, 304-707-4580

Timeline

Human Resources Assistant

EastRidge Health Systems
01.2022 - Current

FOH Manager

White Horse Tavern
05.2020 - Current

Plant Technician

Procter & Gamble
09.2019 - 02.2020

Assistant Service Leader

The Cottage Cafe
05.2017 - 05.2019

Bachelor of Science - Organizational Dynamics

Wilmington University

Associate of Science - Hospitality Management

Delaware Technical & Community College

High School Diploma - Business

Smyrna High School

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Jessica Linthicum