Jessica Lipscomb
Parkersburg,WV
Summary
Organized front desk receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction. Resourceful Radiology Scheduler known for high productivity and efficient task completion. Possess specialized skills in patient coordination, medical terminology comprehension, and appointment scheduling software proficiency. Excel in communication, problem-solving, and time management to ensure smooth operations and patient satisfaction. Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
Overview
6
6
years of professional experience
Work History
Receptionist
Parkersburg Cardiology Associates
Parkersburg, WV
08.2023 - Current
- Managed scheduling and confirmation of patient appointments and consultations efficiently.
- Processed patient payments while verifying identification and insurance cards.
- Maintained accurate patient files and entered data into database consistently.
- Monitored waiting room traffic to provide timely assistance to patients.
- Delivered exceptional administrative support to enhance patient experience.
- Trained new hires on front desk protocols and customer service standards.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Scanned documents into the practice's EMR system as needed.
- Verified patient demographic information at time of check-in and check-out.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Trained new staff members on front desk operations and processes.
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Scheduled tests, such as Stress Tests, Echocardiograms, Carotid Ultrasounds
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Checked patients in and out for appointments and collected co-payments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Radiology Scheduler
Marietta Memorial Hospital
Marietta, OH
03.2022 - 07.2024
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Checked incoming emails regularly and responded quickly when necessary.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Performed data entry tasks as needed, such as entering information into electronic health records.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Provided excellent customer service by answering inquiries in a timely manner.
Front Desk Receptionist
Worthington Mental Health LLC
Parkersburg, WV
11.2018 - 03.2022
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled and confirmed patient appointments and consultations.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Straightened up waiting room to maintain neat and organized space.
- Compiled and coded patient information or data in appropriate computer system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Education
Certificate - Certified Clinical Medical Assistant
West Virginia University of Parkersburg
Parkersburg, WV03-2025
High School Diploma -
Parkersburg High School
Parkersburg, WV05-2015
Skills
- Insurance verification
- Electronic health records
- Patient scheduling
- Data entry
- Medical terminology
- Customer service
- Problem solving
- Time management
- Positive and professional
- Resourcefulness
- Multi-line telephone operation
- Maintain security
- Active listening
- Meticulous and organized
- Dependability
- Attention to detail
- Multitasking
- Team collaboration
- Goal setting
- Vital sign monitors
- Clinical and administrative support
- Electrocardiography (EKG)
- Updating medical records
- Order of draw
- Blood collection
- Patient history documentation
- Injection administration
- Specimen preparation
- Secure biohazards
- Infection control protocols
Timeline
Receptionist
Parkersburg Cardiology Associates
08.2023 - Current
Radiology Scheduler
Marietta Memorial Hospital
03.2022 - 07.2024
Front Desk Receptionist
Worthington Mental Health LLC
11.2018 - 03.2022
Certificate - Certified Clinical Medical Assistant
West Virginia University of Parkersburg
High School Diploma -
Parkersburg High School
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