Jessica Lisotto
Lehigh Acres,FL
Summary
Hardworking Deli Clerk with 10 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Member Care Representative
Suncoast Credit Union
Ft Myers, Fl
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Educated customers about billing, payment processing and support policies and procedures.
Deli Clerk
Publix
Lehigh Acres, FL
04.2015 - Current
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Maintained proper signage and pricing information for displays, cases and counters.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Created appealing food arrangements for party trays and specialized orders.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Deli Clerk
Walmart
Lehigh Acres, FL
12.2010 - 03.2015
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Front Desk Receptionist
Brace Place Orthodontics
Freehold, NJ
10.1988 - 09.1996
- Assisted patients in completing all necessary forms and documents.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Explained treatment procedures and instructed patients on home care guidelines.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Education
High School Diploma -
Manalapan High School
Englishtown, NJ06.1984
Timeline
Member Care Representative
Suncoast Credit Union
01.2022 - Current
Deli Clerk
Publix
04.2015 - Current
Deli Clerk
Walmart
12.2010 - 03.2015
Front Desk Receptionist
Brace Place Orthodontics
10.1988 - 09.1996
High School Diploma -
Manalapan High School