Jessica Litaker
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Master Fleet National, LLC-Remote
06.2020 - 06.2024
- Supervised team of employees and provided training focused on maximizing overall performance.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Directed dispatching, routing, and tracking fleet vehicles.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Managed dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
Office Manager/Dispatcher
Dynamic Freight Carriers Inc.-Tyler, TX
04.2017 - 05.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Administrative Assistant
A Place of Hope Rehabilitation Center-Conroe, TX
01.2013 - 04.2017
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
Retail Sales Associate
Macy's-Tyler, TX
10.2009 - 08.2012
- Provided outstanding customer service and ensured guest satisfaction
- Managed cash deposits
- New hire trainee
- Inventory
- Sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Associate In Science (AS) - Veterinary Technology
Tyler Junior College
Tyler, TX05.2014
High school diploma -
Cordova High School
Memphis, TN05.2009
Skills
- Transportation Coordination
- Employee Training
- Attendance documentation
- Tracking of man hours
- Data Entry
- Dispatching procedures
- Work Order Management
- Schedule Management
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Strong Problem Solver
- Documentation and Recordkeeping
- Office Management
- Accounts Payable
- Accounts Receivable
- Payroll Processing
- Insurance Verification
- Managing patient records
Certification
Driver's License
Timeline
Dispatch Supervisor
Master Fleet National, LLC-Remote
06.2020 - 06.2024
Office Manager/Dispatcher
Dynamic Freight Carriers Inc.-Tyler, TX
04.2017 - 05.2020
Administrative Assistant
A Place of Hope Rehabilitation Center-Conroe, TX
01.2013 - 04.2017
Retail Sales Associate
Macy's-Tyler, TX
10.2009 - 08.2012
Associate In Science (AS) - Veterinary Technology
Tyler Junior College
High school diploma -
Cordova High School
Driver's License
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