Jessica Little Elk
Phoenix,AZ
Summary
Dynamic customer service professional with extensive expertise in claims processing and client relations, recognized for driving results in fast-paced environments. Demonstrated success in B2B and promotional sales, complemented by strong skills in technical support and troubleshooting. Upholds high integrity and prioritizes privacy concerns, ensuring compliance with HIPAA guidelines.
Overview
4
4
years of professional experience
Work History
Claims Examiner I
Matrix Absence Management Inc.
Phoenix, Arizona
10.2019 - 05.2021
- Performed intake operations including determining eligibility, verifying
employment and assessing claim status for clients and their employees’
federal, state and company benefit entitlement. - Provided reliable and responsive liaison support between client,
employee and healthcare provider with responsive service to uphold
performance guarantees and meet performance metrics. - Processed all claim transitions when needed and facilitates timely
return to work date - Accountable for maintaining and protecting personal, confidential
claimant health information in regards to confidentiality and abiding by
HIPPA rules and regulations. - Responsible for accurate documentation to claims database including
coding financial and diagnostic coding.
Customer Support Specialist - Sales
Knox Company
Phoenix , AZ
04.2019 - 10.2019
- Performed large volume B2B sales to meet municipality requirements
as well as the individual consumer via inbound call center, email
communications and online sales. - Supported large call volume for prompt and accurate service for
customers to track orders and troubleshoot product issues including
returns and replacements. - Maintained customer satisfaction with forward-thinking strategies
focused on customers needs and resolving concerns.
Technical Support Agent
Ring/Amazon
Phoenix, AZ
04.2017 - 11.2018
- Performed technical troubleshooting to home security devices and maintained customer satisfaction with forward-thinking strategies addressing customer needs and resolving concerns at the first contact.
- Assisted in resolving account issues, for subscription services and product purchases; also processing payments and resolving any payment issues as needed.
- Assisted with set-up of equipment and resolved network issues concerning the customer’s internet connection and device functionality.
Education
Bachelor of Science - Business
Sinte Gleska University
Mission, SD Associate of Science - Business With An Emphasis On Accounting
University of Phoenix
Phoenix, AZ Skills
● typing proficiency 45 wpm
● MS Office proficiency,
● high volume inbound and outbound calling
● creative problem solving,
● verbal and written communication,
● efficient and detail oriented,
● upselling products and services,
● team oriented and cooperative,
● time management,
● strong analytical and problem-solving skills
References
References available upon request.
Timeline
Claims Examiner I
Matrix Absence Management Inc.
10.2019 - 05.2021
Customer Support Specialist - Sales
Knox Company
04.2019 - 10.2019
Technical Support Agent
Ring/Amazon
04.2017 - 11.2018
Bachelor of Science - Business
Sinte Gleska University
Associate of Science - Business With An Emphasis On Accounting
University of Phoenix
Similar Profiles
Leah BatchelorLeah Batchelor
Contact Center Mentor at Matrix Absence Management Inc.Contact Center Mentor at Matrix Absence Management Inc.
Lindsay GaudetteLindsay Gaudette
Sr. Business Analyst at Matrix Absence Management Inc.Sr. Business Analyst at Matrix Absence Management Inc.
Shana Walker-HuntShana Walker-Hunt
Customer Care Representative II at Matrix Absence Management Inc.Customer Care Representative II at Matrix Absence Management Inc.