Jessica Liu-Norton
Milton,NH
Summary
Authorized to work in the US for any employer. Highly Administrative Assistant with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
1
1
Language
Work History
Administrative Assistant
Essential Planning, LLC
Portsmouth, NH
07.2020 - 07.2022
- Monitored and managed office calendar to plan client meetings, activities and travel to maximize productivity.
- Scheduled conference rooms, prepared meeting notes, and obtained documents from clients for their meeting.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Wrote polished business correspondence to clients and assisted with marketing iniatives.
- Executed record filing system to improve document organization and management.
- Facilitated training and onboarding for new administrative assistant.
- Reviewed, scanned, uploaded and analyzed meeting summary documents for record keeping and assignments.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Worked with senior management to initiate new projects and assist in various processes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Administrative Assistant
NESC Staffing Corp
Portsmouth, NH
04.2019 - 03.2020
- Responded to client inquiries by answering telephone calls, in-person questions and emails.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Created and mailed out employment contracts for recruiters.
- Provided administrative and clerical support including mailing, scanning, faxing and copying to management.
- Assisted recruiters by running background checks, E-Verify, obtaining documentation, and drug test results.
- Performed clerical duties such as opening, sorting and distributing incoming correspondence.
- Maintained office inventory and equipment.
Medical Scheduler
Atlantic Orthopedics
Portsmouth, NH
06.2018 - 04.2019
- Managed busy multi line phone, answering over 50 calls daily.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Helped large volume of patients every day with positive attitude and focus on patient satisfaction.
- Explained the scheduling process to new patients looking to meet with one of the doctors.
- Answered patients questions and referred them to other staff when necessary.
- Maintained and managed patient files and databases.
- Resolved customer complaints and addressed emergency requests and needs.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Provided doctors and other staff with necessary paperwork.
Direct Support Professional
One Sky Community Services
Portsmouth, NH
06.2016 - 06.2018
- Supported adults with mental and/or physical disabilities with their various physical and emotional needs.
- Provided transportation and assisted with their daily living needs
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep support team updated.
- Developed rapport to create safe and trusting environment for care.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Updated client files with current medical information, behaviors and other data relevant to their plan.
- Connected clients to the community and helped them work on their personal goals such as, employment, finding a residence, and community outreach.
Front Desk Receptionist
Evergreen Dental
Newington, New Hampshire
11.2017 - 05.2018
- Warmly greeted customers and answered questions about dental procedures.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Obtained payment for dental appointments and services.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Teller II/Customer Service Representative
SIS Bank
Portsmouth, NH
05.2014 - 04.2016
- Provided excellent customer service through the bank's Customer Care Commitments.
- Opened new accounts for customers and provided follow-up to the appropriate departments.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Enhanced job related skills through classes, seminars, and meetings.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted Teller Manager and provided support to other branch staff.
- Maintained customer confidentiality and complied with all bank procedures.
Front Desk Receptionist
Massage Envy - Seabrook
Seabrook, NH
10.2014 - 11.2015
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered a high-volume, multi-line telephone promptly and courteously.
- Entered customer information information on the computer for record keeping and customer service.
- Consistently followed all required protocols for scheduling spa appointments.
- Anticipated spa and salon guest concerns and addressed them immediately.
- Opening and closing store duties such as, balancing the drawer.
Member Service Representative
Service Credit Union
Salem, NH
12.2014 - 04.2015
- Provided excellent customer service to both members and non-members
- Recommended services and products to credit union members
- Answered questions and connected members with other branch staff
- Adhered to all credit union policies and procedures.
Bank Teller
Mascoma Savings Bank
Lebanon, NH
06.2012 - 06.2014
- Processed transactions efficiently while maintaining an excellent balancing record.
- Resolved problems concerning customers' accounts.
- Received Value Image Award for providing excellent customer service.
- During Peer Leadership helped branch exceed monthly sales goals in March 2014.
- Helped organize and promote several bank events as a Wellness Committee member.
Education
Bachelor of Arts - Political Science
Keene State College
High School Diploma - undefined
Kennett High School
Skills
70 WPM typing speed
Office administration
Sensitive information handling
Spreadsheet management
Database Management
Report analysis
Records management
Business administration
Time Management
Project Management
References
References available upon request.
Timeline
Administrative Assistant
Essential Planning, LLC
07.2020 - 07.2022
Administrative Assistant
NESC Staffing Corp
04.2019 - 03.2020
Medical Scheduler
Atlantic Orthopedics
06.2018 - 04.2019
Front Desk Receptionist
Evergreen Dental
11.2017 - 05.2018
Direct Support Professional
One Sky Community Services
06.2016 - 06.2018
Member Service Representative
Service Credit Union
12.2014 - 04.2015
Front Desk Receptionist
Massage Envy - Seabrook
10.2014 - 11.2015
Teller II/Customer Service Representative
SIS Bank
05.2014 - 04.2016
Bank Teller
Mascoma Savings Bank
06.2012 - 06.2014
Bachelor of Arts - Political Science
Keene State College
High School Diploma - undefined
Kennett High School