Jessica Lively
1805 Shady Grove Ct,TX
Summary
Results-oriented General Manager with a strong background in Retail and Finance. Proven ability to elevate Customer Relationships and consistently meet performance goals. Expertise in team development and mentorship to achieve success across all metrics. Aiming to secure a management position focused on community building and driving results.
Overview
16
16
years of professional experience
Work History
Market Financial Center Manager
Bank of America
12.2022 - Current
- Manages client traffic, engaging and appropriately routing clients and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market leaders
- Drives operational excellence by engaging employees on business strategy
- Manages organizational priorities and effective execution
- Model an inclusive environment for employees and clients, aligned to company D&I goals.
- Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
- Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions
- Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues
- Provide inspection, coaching and feedback to motivate, differentiate and improve performance.
- Actively manage expenses and budgets in alignment with objectives, making sound financial decisions
- Assess talent and build bench strength for roles across the organization.
- Deliver results by effectively prioritizing, inspecting and appropriately delegating teamwork.
Store Manager
Starbucks
09.2015 - 12.2022
- Builds relationships with customers and partners while driving excellence in customer service
- Develops positive relationships with shift team by: -Understanding their individual motivation and career aspirations -Building capabilities and coaching consistently while working Shoulder to shoulder to direct and maximize potential
- Ensure the required Starbucks training is delivered and up to date to enable team to be accountable for delivering excellent customer service
- Monitor labor daily to meet 2% or under by end of week
- Process payroll weekly
- Till audits 2x weekly minimum & reviewing till reports every Monday from previous week
- Monitoring deposit & safe activity daily, Monitor P&L monthly
- Build schedules out 3 weeks in advance meeting current earned labor
- Received 100% on Ecosure (Food Safety Department) within first 4 months of being a Store Manager
- Climbed from an underperforming 10 to a 56 in Customer Connection- First managed store in Frisco
- Developed 2 Shift Supervisors into Store Managers
Assistant Store Manager
Starbucks
12.2014 - 09.2015
- Supports recruitment process by reviewing resumes, interviewing and on-boarding
- Provides coaching and conflict resolution to employees and customers
- Create plans and facilitate training refreshers, needs-specific training, and supervisor training
- Review P & L, sales & till-activity reports, & other performance data to measure productivity & goal achievement
- Prepare work schedules with planning & forecasting tools, manage labor daily
- Ran a high-volume Drive thru in Denton, TX as ASM
Barista/Shift Supervisor
Starbucks
07.2010 - 12.2014
- Started in Huntsville, AL as a Barista
- Promoted to Shift Supervisor within 3 months
- Experience in Birmingham, AL
- Moved to Texas: Experience in Southlake, Flower mound, Lewisville, as a shift supervisor
Stylist Assistant
Elleven Salon
03.2010 - 12.2011
- As an associate, I would work behind my boss every moment, learning and grasping every concept, never missing a beat, learning from the best to be the best and know how to succeed at what I do. At a high-end salon we strive to giving our clients an enjoyable and most relaxing time in our salon. Selling and using products we know and trust. Continuing to learn every possible chance. A great team to work with. A most memorable experience.
- Additional training in cosmetology: Holiday class with Randy Kunkel, Redken creative color class, Matrix design class, Opi Axxium gel and soak-off gel lacquer system certified, Certified Redken Specialist, color and design class by Brian Bowman, Jane Iredale make-up class, step-up certification by Michael Cole
Education
Cosmetology License - undefined
The Salon Professional Academy
12.2009
Diploma - Art
Ridge High School
Basking Ridge, NJ06.2007
Skills
- Operational strategy Conflict resolution Staffing and scheduling Team building Training and development Performance coaching Customer focus Decision making Objection handling Performance management Risk management
Timeline
Market Financial Center Manager
Bank of America
12.2022 - Current
Store Manager
Starbucks
09.2015 - 12.2022
Assistant Store Manager
Starbucks
12.2014 - 09.2015
Barista/Shift Supervisor
Starbucks
07.2010 - 12.2014
Stylist Assistant
Elleven Salon
03.2010 - 12.2011
Cosmetology License - undefined
The Salon Professional Academy
Diploma - Art
Ridge High School