Jessica livingston
Surfside Beach,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Front of House Mananger
Fat Jack's Wings And Things
Surfside Beach, South Carolina
12.2018 - 03.2021
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Participated in hiring process and scheduling of new employees
- Implement new policies and procedures to improve environment for staff and customers
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
TRAINING MANAGER/OFFICE ASSISTANT
BENJAMIN’S BAKERY AND CAFÉ
Surfside Beach, South Carolina
04.2015 - 01.2018
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Applied adult learning and performance expertise to assess behavioral issues impacting work performance.
Customer Service Representative
MyrtleBeachHotels.com
Myrtle Beach, South Carolina
04.2013 - 10.2014
- Provided primary customer support to internal and external customers.
- Demonstrate a working knowledge of NAVIS, multi-line phone systems, and dual monitors
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered property and amenities questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Responded to customer requests for properties, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Service Coordinator
Horry County Disabilities And Special Needs
Conway, South Carolina
01.2008 - 03.2013
- Develop close relationship with consumers and their families
- Maintain files per guidelines set by SCDDSN and Medicaid
- Work with families and special needs children to further education through Horry County School District
- Ensure consumers health care needs were met through Medicaid and private insurance
- Upheld client satisfaction by designing accurate and detailed timelines for Service Plans and alerting clients of changes.
- Confirm that all services provided are accurate and beneficial to consumers
- Follow up monthly, or as needed, to ensure safety and wellbeing of consumers
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Education
Bachelor of Arts - Psychology
Coastal Carolina University
Conway, SC2005
Skills
- Professional verbal and writing abilities
- Team Building
- Service Prioritization
- Training and mentoring
- Quality Standards
- Hiring
- Service monitoring and evaluation
- Notetaking and documentation
- Rapport and trust building
- Client advocacy
- Interpersonal Communication
- Proficiency in Office programs
- Training and Development
Timeline
Front of House Mananger
Fat Jack's Wings And Things
12.2018 - 03.2021
TRAINING MANAGER/OFFICE ASSISTANT
BENJAMIN’S BAKERY AND CAFÉ
04.2015 - 01.2018
Customer Service Representative
MyrtleBeachHotels.com
04.2013 - 10.2014
Service Coordinator
Horry County Disabilities And Special Needs
01.2008 - 03.2013
Bachelor of Arts - Psychology
Coastal Carolina University
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