Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Lizama

Summary

Detail-oriented front desk leader with good training, problem-solving and conflict resolution skills. Insightful and hardworking with a superior understanding of customer service standards,Medical practices and HIPAA requirements.

Overview

9
9
years of professional experience

Work History

Front Desk Coordinator/Medical Assistant

West Dermatology
01.2023 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Streamlined referral process by implementing efficient tracking and communication systems.

Patient Service Representative

Acadia Healthcare
12.2022 - 12.2023
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.

Medical Assistant Intern

Synovation Medical Group
05.2023 - 08.2023
  • Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
  • Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
  • Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
  • Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.

Store Specialist/Sales Associate

Spectrum
03.2018 - 12.2022
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Managed inventory efficiently, ensuring optimal stock levels for popular products.
  • Developed strong relationships with customers, resulting in repeat business and increased sales.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

District Manager/Human Resources Assistant

Imperium Marketing
11.2014 - 03.2018
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.

Education

Certification - Medical Assistant/Medical Terminology

San Ysidro Adult School
San Ysidro, CA
05.2023

High School Diploma -

Mar Vista Senior High School
Imperial Beach, CA
06.2009

Skills

  • Office Administration
  • Insurance Verification
  • Medical Coding
  • Suture removal
  • Medical Billing
  • Staff Development

Timeline

Medical Assistant Intern

Synovation Medical Group
05.2023 - 08.2023

Front Desk Coordinator/Medical Assistant

West Dermatology
01.2023 - Current

Patient Service Representative

Acadia Healthcare
12.2022 - 12.2023

Store Specialist/Sales Associate

Spectrum
03.2018 - 12.2022

District Manager/Human Resources Assistant

Imperium Marketing
11.2014 - 03.2018

Certification - Medical Assistant/Medical Terminology

San Ysidro Adult School

High School Diploma -

Mar Vista Senior High School

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Jessica Lizama