Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Llewellyn

Peoria,AZ

Summary

Dynamic leader with a proven track record at COMTRANS, adept in transportation knowledge and exceptional customer service. Skilled in route planning and problem-solving, I've enhanced dispatch efficiency and fleet utilization. My collaborative approach and quick thinking have fostered team growth and significantly improved delivery times, demonstrating a commitment to excellence and reliability.

Overview

17
17
years of professional experience

Work History

Dispatch Lead

COMTRANS
03.2017 - 12.2019
  • Assisted in resolving customer complaints and grievances.
  • Trained new employees on company policies, procedures, and best practices within the dispatch department.
  • Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Coordinated with drivers to facilitate efficient delivery routes
  • Monitored employee performance regularly through assessments and feedback sessions leading to continuous improvement opportunities.
  • Coordinated closely with other departments to ensure seamless integration of processes across the organization.
  • Answered phone calls and responded to customer emails.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns

Orthodontic Assistant

String and Wachtel Orthodontics
01.2006 - 10.2009
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Collaborated effectively with other team members to ensure smooth workflow within the practice.
  • Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
  • Promoted positive patient experiences by building rapport and addressing concerns during appointments.
  • Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.

Orthodontic Assistant

Wood Orthodontics
01.2005 - 10.2006
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Collaborated effectively with other team members to ensure smooth workflow within the practice.
  • Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.

Activities Director

Inn at The Amethist
03.2004 - 10.2005
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Scheduled movies, entertainment, and other special events.
  • Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
  • Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
  • Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
  • Increased community engagement by organizing special events, outings, and guest speakers for residents.
  • Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
  • Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.

Sales Associate

Toasted Buns Tanning and Nails
01.2003 - 01.2004

Opened and closed store

Sterilization of equipment

Checked customers in

Took and processed payments

Sales of products and packages on commission

Educated customers on products and packages

Education

Certified Dental Assistant - Dental Assisting

Arizona School of Dental Assisting
Scottsdale, AZ
06.2005

Skills

  • Transportation knowledge
  • Route Planning
  • Vehicle Maintenance
  • Dispatch Software Proficiency
  • Scheduling expertise
  • Scheduling proficiency
  • Route planning expertise
  • Teamwork and Collaboration
  • Quick Thinking
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Clear Communication
  • Organizational Skills
  • Active Listening
  • Dispatch Recordkeeping
  • Patient care
  • Educating patients and families on processes

Timeline

Dispatch Lead

COMTRANS
03.2017 - 12.2019

Orthodontic Assistant

String and Wachtel Orthodontics
01.2006 - 10.2009

Orthodontic Assistant

Wood Orthodontics
01.2005 - 10.2006

Activities Director

Inn at The Amethist
03.2004 - 10.2005

Sales Associate

Toasted Buns Tanning and Nails
01.2003 - 01.2004

Certified Dental Assistant - Dental Assisting

Arizona School of Dental Assisting
Jessica Llewellyn