Jessica Loera
Richmond,TX
Summary
Proven track record in enhancing customer satisfaction and driving sales growth, as demonstrated at Advance America. Expert in sales training and account management, I excel in building client relationships and implementing effective sales strategies. Achieved consistent sales targets, showcasing strong cash handling and customer service skills, while being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Lending Sales Specialist
Advance America
03.2024 - Current
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created and implemented sales strategies to successfully meet company targets.
- Used Fuse to research customer accounts to determine whether credits or adjustments needed to be made.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Built relationships with customers and community to promote long term business growth.
- Planned and executed events and marketing programs to increase qualified leads.
Assistant Manager
Security Finance
08.2023 - 03.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Built positive relationships with customers by offering best financing and product options for installment loans.
- Compiled documentation necessary to successfully fund over 45 loans per month.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Contributed to the development of new lending products tailored toward niche segments in response to changing market demands.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
Sales Associate
Best Buy
09.2020 - 08.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
- Completed transactions, exchanges and returns to support payment processing.
- Communicated inventory needs and customer requests to supervisor to streamline operations.
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
- Participated in inventory control and loss-prevention programs to reduce shortage.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Camp Counselor
Camp Bow Wow
02.2019 - 06.2020
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Fulshear High School
01.2021
Skills
- Cash Handling
- Sales expertise
- Sales Training
- Cold-calling
- Performance Tracking
- Account Management
- Inventory Maintenance
- Complaint resolution
- Product and service knowledge
- Customer Service
- Lead prospecting
- Point of sale operation
- Opening and closing procedures
- Processing payments
Timeline
Customer Lending Sales Specialist
Advance America
03.2024 - Current
Assistant Manager
Security Finance
08.2023 - 03.2024
Sales Associate
Best Buy
09.2020 - 08.2023
Camp Counselor
Camp Bow Wow
02.2019 - 06.2020
High School Diploma -
Fulshear High School