Jessica Lofton
Hephzibah,GA
Summary
A highly skilled and adaptable individual with a history of successfully managing a variety of tasks and responsibilities while consistently achieving productivity goals. Proficient in identifying and resolving issues promptly to ensure operational continuity. Exhibits exceptional professionalism, patience, and efficiency in increasing patient satisfaction and nurturing long-term relationships.
Overview
11
11
years of professional experience
Work History
Office Manager/Patient Registration Coordinator
Behavioral Health Group
07.2016 - Current
- Maintained confidentiality and professionalism in patient/staff interactions.
- Covered registration desk, managing general clerical tasks including document creation, filing, phone inquiries, scheduling appointments, keeping office supply inventory as necessary to ensure smooth operations.
- Verified patient participation and financial status for programs.
- Managed insurance verification, and reimbursement.
- Managed collection and accounting of patient payments, prepared bank deposits, and kept financial records with precision. Ensuring accuracy and compliance with financial policies.
- Coordinated provider schedule to fit business needs.
- Ensured compliance with financial and accreditation standards.
- Helped with insurance forms and answered patient inquiries about billing.
- Oversaw patient admissions and discharges in line with regulations.
- Supported Program Director with census forms and outreach activities.
- Supervised registration staff, managed schedules, and provided training.
- Conducted interviews and contributed to team performance evaluations.
- Participated in training programs, conferences, and treatment team meetings.
Medical Receptionist
Advanced Dermatology
09.2013 - 05.2016
- Implemented daily opening and closing clerical procedures.
- Ensured patient verification in compliance with HIPAA regulations before disclosing any information.
- Assisted regional manager by providing necessary daily reports.
- Managed patient check-ins and check-outs.
- Collected applicable fees at point of service or via phone.
- Conducted insurance verifications and addressed patient inquiries about billing.
- Processed encounter forms post patient check-out.
- Prepared patient charts for upcoming appointments.
- Organized and filed paperwork in patient charts.
- Completed chart filing once all notes and billing details are done.
- Updated patient demographics as needed.
- Helped patients with new patient documentation.
- Scheduled appointments based on physician availability, both in-person and over phone.
- Conducted appointment reminder calls to patients.
- Managed incoming calls and directed them to proper personnel.
- Maintained front desk and lobby area in tidy and organized manner.
- Procured office supplies when necessary.
Education
BS Healthcare Management -
Walden University
Minneapolis, MN07.2025
Associate of Science- Medical Assisting -
Everest University
Tampa, FL2009
General Diploma -
East Bay High School
Gibsonton, FL2006
Skills
- Skilled in communication, interpersonal relations, organization, Microsoft Office Shows reliability, proactivity, independence, collaboration, eagerness to learn, and building positive relationships
Timeline
Office Manager/Patient Registration Coordinator
Behavioral Health Group
07.2016 - Current
Medical Receptionist
Advanced Dermatology
09.2013 - 05.2016
BS Healthcare Management -
Walden University
Associate of Science- Medical Assisting -
Everest University
General Diploma -
East Bay High School
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