Jessica Logan
Customer Service Professional
Springfield,MO
Summary
Hard-working professional with 3.5+ years of experience and proven knowledge of customer communications, conflict resolutions, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Provider Service Advocate
UnitedHealth Group
Remote
11.2022 - Current
- Prior authorizations and claims processing
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Customer Support Specialist
VSP Global
Remote
10.2020 - 12.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Lodging support
Expedia Group/ Rpc
Springfield, MO
02.2020 - 09.2020
- Established partnerships with local businesses to cross-promote services, increasing visibility within the community and driving additional bookings.
Appointment Scheduler
CoxHealth
Springfield, MO
11.2019 - 01.2020
- Provide lab results to patients
- Assist patient with prescription refill request.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Billing Specialist
U.S. & Texas Law Shield
Houston, TX
02.2017 - 10.2019
- Answered inbound calls for members who have account questions and transfer members that have non emergency legal questions to the program attorney in their region.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
Education
Associate's degree - Business
Ozarks Technical Community College
Springfield, MOHigh school diploma or GED -
Central High School
Springfield, MOSkills
Telecommunications
Microsoft office
Salesforce
Technical Support
Help Desk
CRM Software
Administrative Experience
Medical Scheduling
Claims
Prior Authorizations
Certification
Certified Notary Public of Missouri, 08/01/21, 08/01/25
Additional Information
SKILLS
Microsoft Office, Salesforce, Velocify, Zuora, slack and Telecommunications
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Provider Service Advocate
UnitedHealth Group
11.2022 - Current
Customer Support Specialist
VSP Global
10.2020 - 12.2021
Lodging support
Expedia Group/ Rpc
02.2020 - 09.2020
Appointment Scheduler
CoxHealth
11.2019 - 01.2020
Billing Specialist
U.S. & Texas Law Shield
02.2017 - 10.2019
Associate's degree - Business
Ozarks Technical Community College
High school diploma or GED -
Central High School