Jessica Long
Rossville,GA
Summary
Detail-oriented Office Manager and Certified Dental Assistant with a strong track record in enhancing operational efficiency across multiple offices. Expertise in managing patient records, processing insurance claims, and fostering client relationships, resulting in improved customer satisfaction and streamlined office functions.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Insurance Representative
Bobby Emerling State Farm Insurance
Rossville, GA
06.2024 - Current
- Explained insurance policies and benefits to clients in clear terms.
- Provided excellent customer service for policyholders and potential clients.
- Processed claims efficiently to ensure timely resolutions for clients.
- Developed strong relationships with clients through effective communication skills.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Conducted regular reviews of existing policies to ensure they remain up-to-date with current industry regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Office Manager
Southport Capital
Chattanooga, TN
02.2020 - 05.2024
- Plan and manage day to day operations for the corporate office.
- Acted as the main point of contact for advisors, vendors, and clients, addressing their specific needs and providing solutions.
- Schedule board meetings, client meetings, and conference calls.
- Coordinated travel arrangements for advisors and clients, including flights, hotels, and transportation logistics.
- Process all onboarding for new employees for payroll and employee benefits.
- Managed accounts payable and accounts receivable to ensure accurate financial tracking.
- Perform accounting functions including reconciliations of all bank accounts and wire transfers.
- Process all cash deposits received either by mail or ACH.
- Display use of Quickbooks bookkeeping and Excel spreadsheets.
- Compiled and analyzed weekly, monthly, and quarterly reports to support decision-making.
- Reporting and working directly with CEO
Dental Assisting
Dr. Ronal D. Graham
06.2005 - 02.2020
- Coordinated and organized patient schedules to optimize efficiency for a multi-doctor practice.
- Assisted the dentist with four-handed dentistry and chair-side duties to enhance patient care.
- Worked closely with patients before, during, and after dental procedures.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Accurately recorded treatment information in patient records.
- Communicating with insurance companies about claims and verifying patient insurance.
- Posted payments to patient accounts and processed transactions efficiently.
- Displayed expert use of MacPractice computer scheduling program to manage patient appointments.
Education
Associates of Applied Science -
Chattanooga State Community College
Chattanooga, TN01-2005
Dental Assisting Diploma -
E.W. Dental Assisting Training Program
Chattanooga, TN01-2005
Skills
- Licensed insurance agent
- Auto insurance policies
- Property insurance policies
- Customer relationship management
- Account management
- Onboarding process
- Financial reporting
- Office administration
- Data entry
- Attention to detail
- Time management
- Communication skills
- Goal-oriented
Certification
- Property & Casualty Licensed in GA, TN, AL, and SC
Timeline
Insurance Representative
Bobby Emerling State Farm Insurance
06.2024 - Current
Office Manager
Southport Capital
02.2020 - 05.2024
Dental Assisting
Dr. Ronal D. Graham
06.2005 - 02.2020
Associates of Applied Science -
Chattanooga State Community College
Dental Assisting Diploma -
E.W. Dental Assisting Training Program