Jessica Loomis-Hudman
Camden,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Valence Surface Technologies
Camden, AR
12.2022 - Current
- Researched potential solutions when necessary before responding to customers.
- Generated reports detailing customer service metrics on a regular basis.
- Developed relationships with customers to increase loyalty and satisfaction levels.
- Followed up on customer issues to ensure resolution was satisfactory.
- Responded to inquiries via phone, email, and live chat platforms.
- Documented customer feedback in order to improve future services.
- Worked collaboratively with other departments to resolve complex issues quickly and efficiently.
- Provided customer service by answering questions, resolving complaints, and addressing concerns.
- Maintained up-to-date knowledge of company products and services.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Sent invoices to customers and made follow-up phone calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Led on- and off-site customer support teams across multiple time zones.
Supervisor
Valence Surface Technologies
Camden, AR
12.2022 - Current
- Maintained an organized filing system for all documents related to team activities.
- Created reports detailing the progress of each project and shared them with upper management.
- Resolved conflicts between team members in a professional manner.
- Updated job descriptions as needed based on changes in departmental requirements or roles.
- Ensured compliance with company policies, procedures, and safety regulations.
- Managed customer service inquiries in a timely manner, ensuring satisfaction at all times.
- Evaluated individual team member's performance and provided constructive criticism when necessary.
- Monitored team members' progress, provided feedback and guidance as needed.
- Organized daily work schedules and delegated tasks to ensure timely completion of projects.
- Identified potential problems or risks associated with projects before they occur.
- Analyzed customer feedback data to identify areas of improvement within the organization.
- Collaborated with other departments within the organization to ensure successful completion of projects.
- Performed quality assurance checks on products prior to shipment or delivery.
- Provided training and support to new employees to ensure they understand their job responsibilities.
- Conducted weekly meetings to discuss progress on assigned tasks and identify areas for improvement.
- Reviewed customer orders for accuracy prior to processing them for shipment.
- Implemented strategies for improving efficiency within the workplace environment.
- Communicated with customers to assist and promote outstanding experiences.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Led team by answering questions and solving complex problems daily.
- Trained employees on daily tasks and coached to improve performance.
- Enforced procedures and policies for safety and quality services.
- Coordinated, organized, and prioritized workloads for team members.
- Minimized waste and applied lean methods to save money and reduce expenditures.
- Conducted quality checks and accuracy audits.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Team Lead
B & M Painting/Valence Surface Technologies
Camden, AR
07.2021 - 12.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Coordinated team resources to achieve project goals.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Managed conflict resolution within the team to maintain a positive work environment.
Masker
B & M Painting
Camden, AR
03.2017 - 07.2021
- Followed safety protocols at all times while working around hazardous materials used in the manufacturing process.
- Provided assistance with ordering additional supplies when necessary due to high demand or low stock levels.
- Cleaned and maintained work area, including equipment and tools.
- Reviewed blueprints before commencing work on projects.
- Read blueprints and schematics to determine work procedures.
- Analyzed problems by interpreting technical drawings or blueprints.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Wore protective clothing such as masks, respirators and gloves.
- Inspected finished goods prior to shipment to guarantee they meet company standards.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Participated in internal audits to evaluate the effectiveness of current quality control measures.
Assistant Manager
Freds
Magno, AR
08.2015 - 02.2017
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with all relevant health and safety regulations.
- Organized promotional activities to increase customer traffic in the store.
- Developed and managed annual budget for the store.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Established relationships with vendors to ensure timely delivery of merchandise.
- Created marketing campaigns to promote products or services offered at the store.
- Analyzed competitive pricing strategies and adjusted prices accordingly.
- Processed returns and exchanges of merchandise in accordance with store policies.
Office Assistant
Mac's Fresh Market
Camden, AR
01.2013 - 03.2015
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to multiple departments as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Facilitated communication within the office and with external partners.
- Maintained confidentiality of sensitive information and documents.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Processed manual check requests when necessary.
- Balanced registers at the end of each day's business activity.
- Prepared bank deposits with accompanying paperwork.
- Performed daily count of currency and coin on hand.
- Received payments from customers in the form of cash, checks, or credit cards.
- Adhered to all safety protocols while handling large amounts of money.
- Sorted currency into denominations according to established policies and procedures.
- Counted out change for customers' transactions accurately.
- Processed deposits, withdrawals, and transfers for customers accurately.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
Janitor
Self-employeed
Camden, AR
03.2010 - 08.2013
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Sweep, mop and vacuum floors of all areas.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Moved equipment and furniture to thoroughly clean space.
Waitress
Waf-l-Inn
Camden, AR
07.2009 - 03.2010
- Performed basic math calculations when computing bills for customers' meals.
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted other wait staff members in times of heavy customer traffic.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Greeted customers and provided menus.
- Bussed tables as needed during peak hours.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
Bakery Assistant
Brookshire Grocery
Camden, AR
02.2007 - 06.2009
- Demonstrated knowledge of proper food handling techniques when preparing ingredients.
- Conducted regular inventory checks to monitor stock levels of baking supplies.
- Mixed batters according to specific recipes, ensuring accuracy in measurements.
- Packaged finished products for sale in retail outlets or for delivery services.
- Stocked shelves with freshly baked goods throughout the day.
- Decorated cakes using various techniques such as piping and fondant sculpting.
- Weighed ingredients and monitored temperatures during baking processes.
- Provided excellent customer service by addressing inquiries promptly and courteously.
- Monitored expiration dates on ingredients and finished products.
- Assisted in the preparation of dough for cakes, pies and other baked goods.
- Maintained a clean and organized work area throughout the shift.
- Baked cookies, muffins, breads, tarts, pies, cupcakes and other desserts.
- Worked closely with head baker to plan daily production schedules.
- Served customers at the front counter by providing product information and taking orders.
- Organized storage areas to ensure efficient use of space and easy access to items needed for production.
- Maintained a clean and sanitary work area throughout the day.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Alerted management to broken utensils and operation problems with ovens, coffee machines and registers.
Education
High School Diploma -
Camden Fairview High School
Camden, AR05-2008
Skills
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Complaint resolution
- Paperwork Processing
- Report Generation
- Product Knowledge
- Microsoft Outlook
- Active Listening
- Microsoft Excel
- Critical Thinking
- High-energy attitude
- Quality Control
- Customer Service
- Problem Resolution
- Project management abilities
- Problem-solving abilities
- Client Relations
- Order Fulfillment
- Aerospace & Military defense industry regulations knowledge
- Dispute Resolution
- Store maintenance
- Typing proficiency
- Team Management
- Product Inspection
- Materials Testing
- Visual Inspection
Timeline
Customer Service Representative
Valence Surface Technologies
12.2022 - Current
Supervisor
Valence Surface Technologies
12.2022 - Current
Team Lead
B & M Painting/Valence Surface Technologies
07.2021 - 12.2022
Masker
B & M Painting
03.2017 - 07.2021
Assistant Manager
Freds
08.2015 - 02.2017
Office Assistant
Mac's Fresh Market
01.2013 - 03.2015
Janitor
Self-employeed
03.2010 - 08.2013
Waitress
Waf-l-Inn
07.2009 - 03.2010
Bakery Assistant
Brookshire Grocery
02.2007 - 06.2009
High School Diploma -
Camden Fairview High School
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