Jessica Lopez

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Prepared high-quality food items in accordance with established recipes, ensuring consistency and great taste.
• Demonstrated excellent problem-solving skills by resolving customer complaints with empathy and efficiency.
• Assisted in training new staff members on company policies, best practices, and general responsibilities within the Food Court setting.
• Continuously improved product knowledge in order to answer customer inquiries confidently and provide accurate information about ingredients or allergens.
• Utilized strong communication skills to relay important information between staff members efficiently while maintaining professionalism at all times.
• Ensured compliance with food safety guidelines and maintained proper sanitation practices for health department inspections.

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• Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
• Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
• Decorated and merchandised quality bakery goods to build business reputation and revenue base.
• Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.

• Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
• Provided training to new team members on product knowledge, sales techniques, and customer service standards.
• Established a positive reputation as a reliable and knowledgeable Fragrance Vendor by consistently delivering exceptional customer experiences.
• Partnered with leading fragrance brands to stay current on industry trends, new product releases, and training opportunities.
• Developed strong relationships with clients by offering exceptional customer service and follow-up consultations.
• Collaborated with store management to establish sales goals and strategies for the fragrance department.
• Offered expert knowledge of various fragrance brands, educating customers on scent profiles, ingredients, and proper application techniques.

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• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Performed general housekeeping and cleaning tasks.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Consistently lifted materials weighing as much as up to 50 pounds.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

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• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Helped customers complete purchases, locate items, and join reward programs.

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