Jessica Lopez
Lehigh Acres,FL
Overview
8
8
years of professional experience
Work History
Warehouse Employee
Amazon
Fort Myers , FL
05.2024 - 08.2024
- Operated warehouse equipment to facilitate efficient product handling.
- Sorted and organized inventory to maintain accurate stock levels.
- Collaborated with team members to ensure timely order fulfillment.
- Followed safety protocols to maintain a secure work environment.
- Prepared inventory for shipment by attaching tags and labels.
- Maintained clean and organized workspaces for operational efficiency.
Workforce Management Analyst
Alorica
Fort Myers, Florida
10.2016 - 10.2023
- Analyzed workforce data to optimize scheduling and staffing needs.
- Collaborated with team leaders to assess operational requirements and improve efficiency.
- Developed reports on call volume trends to support forecasting efforts.
- Provided recommendations for process improvements related to scheduling, attendance, and hiring practices.
- Assisted with the creation of new policies, procedures, and job descriptions related to workforce management initiatives.
- Ensured accurate data entry of employee timecards and payroll information into the workforce management system.
- Prepared monthly budget projections based on anticipated staffing requirements.
- Monitored adherence to service level objectives and provided real-time guidance as needed.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Collaborated with department managers on recruitment efforts for personnel shortages.
- Collaborated with senior and department leaders to develop and implement workforce plans.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
- Scheduled or conducted new employee orientations.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Addressed harassment allegations, work complaints or other employee concerns.
Timeline
Warehouse Employee
Amazon
05.2024 - 08.2024
Workforce Management Analyst
Alorica
10.2016 - 10.2023