Jessica Lothamer
Fort Wayne,IN
Summary
Highly-motivated Operations Consultant with more than 2.5 years of experience in leading all aspects of patch operations including but not limited to people development, systems and routines, and operational growth leading to better customer service. Communicates objectives and visions clearly to the team and drives performance by building brand and employee loyalty. Able to train, mentor, and develop promising staff into effective leaders.
Overview
10
10
years of professional experience
Work History
Operations Consultant
McDonald's
Fort Wayne, IN
09.2021 - Current
- Increased operations efficiency through execution of improvement processes.
- Utilized well-honed skills to swiftly adapt and refocus with changing project priorities.
- Provided training and technical support for staff members on new systems or processes.
- Formulated strategies to reduce costs, improve customer service, and streamline operations.
- Facilitated workshops with team members to discuss ideas for process optimization.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained schedule of assignments to meet deadlines.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
General Manager
McDonald's
Fort Wayne, Indiana
02.2014 - 08.2021
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Led cross-functional projects and identified and solved complex problems in all areas of business
- Held team members accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Supported back office procedures including hiring and employment processes
- Reversed poor performing store by revising systems, processes, training programs, and personnel
- Managed performance of team members by conducting performance appraisals and recommending promotions
- Recognized as outstanding store manager in 2017 & 2018 based on superior sales and customer satisfaction results.
Education
High School Diploma -
North Side High School
Some College (No Degree) - Business Management
Colorado Technical University
Colorado Springs, COSkills
- Strategic planning
- Cost control and budgeting
- Employee training and development
- Time management
- Manage and optimize operations
- Customer service
- Leading by example
- Systems implementation
- Facility Management
- Continuous learning mindset
Timeline
Operations Consultant
McDonald's
09.2021 - Current
General Manager
McDonald's
02.2014 - 08.2021
High School Diploma -
North Side High School
Some College (No Degree) - Business Management
Colorado Technical University
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