- Camping
- I have a passion for photography and editing photos
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Documenting and sharing travel experiences
Jessica Loudermilk
Columbia,SC
Summary
Versatile and dedicated, I excelled as an Executive Housekeeper where I significantly improved living environments for my clients. As a Customer Service Representative at Publix, I worked to inhance the shopper's satisfaction with empathetic customer service, effective teamwork and problem-solving. Skilled in customer service, inventory control and teamwork, I helped to improve shopping experiences at Publix.
Overview
13
13
years of professional experience
Work History
Executive Housekeeper
Self-employeed
07.2012 - 05.2020
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Managed household inventories, ensuring adequate supplies were always available when needed.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Provided emotional support and companionship to clients.
Customer Service Representative
Publix
03.2007 - 01.2012
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Answered product questions using knowledge of sales and store promotions.
- Developed and managed relationships with customers to increase customer loyalty.
- Redeemed coupons to discount purchases.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Collaborated with team members to maintain smooth operations during peak hours.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Learned duties for various positions and provided backup at key times.
- Worked in grocery stocking, freezer and dairy stocking and worked at back door receiving for a period of time or as needed
Education
GED -
Travelers Rest High School
Travelers Rest, SCSkills
- Housekeeping
- Health and safety regulations
- Chemical handling
- Maintenance scheduling
- Waste management
- Inventory control
- Quality assurance
- Expense tracking
- Teamwork
- Guest service and support
- Multitasking and prioritizing
Interests
Timeline
Executive Housekeeper
Self-employeed
07.2012 - 05.2020
Customer Service Representative
Publix
03.2007 - 01.2012
GED -
Travelers Rest High School