Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jessica Loudermilk

Columbia,SC

Summary

Versatile and dedicated, I excelled as an Executive Housekeeper where I significantly improved living environments for my clients. As a Customer Service Representative at Publix, I worked to inhance the shopper's satisfaction with empathetic customer service, effective teamwork and problem-solving. Skilled in customer service, inventory control and teamwork, I helped to improve shopping experiences at Publix.

Overview

13
13
years of professional experience

Work History

Executive Housekeeper

Self-employeed
07.2012 - 05.2020
  • Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Enhanced client satisfaction by maintaining a clean and organized living environment.
  • Managed household inventories, ensuring adequate supplies were always available when needed.
  • Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
  • Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
  • Managed household tasks efficiently, ensuring timely completion and high-quality results.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Provided emotional support and companionship to clients.

Customer Service Representative

Publix
03.2007 - 01.2012
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Redeemed coupons to discount purchases.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Learned duties for various positions and provided backup at key times.
  • Worked in grocery stocking, freezer and dairy stocking and worked at back door receiving for a period of time or as needed

Education

GED -

Travelers Rest High School
Travelers Rest, SC

Skills

  • Housekeeping
  • Health and safety regulations
  • Chemical handling
  • Maintenance scheduling
  • Waste management
  • Inventory control
  • Quality assurance
  • Expense tracking
  • Teamwork
  • Guest service and support
  • Multitasking and prioritizing

Interests

  • Camping
  • I have a passion for photography and editing photos
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Cooking
  • Documenting and sharing travel experiences

Timeline

Executive Housekeeper

Self-employeed
07.2012 - 05.2020

Customer Service Representative

Publix
03.2007 - 01.2012

GED -

Travelers Rest High School
Jessica Loudermilk