Jessica Lourenco
Hastings,NE
Summary
Talented CCHT highly knowledgeable in chronic diseases affecting renal functions. Successful in working as part of interdisciplinary team to achieve care and outcome goals when building relationships with patients. Prepared to bring 3-year track record to growing organization. Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality.
Overview
15
15
years of professional experience
Work History
Admission Coordinator
Tiffany Square Care Center
Grand Island , NE
02.2024 - Current
- Monitored bed availability throughout the facility to ensure timely placement of admitted patients.
- Handled insurance claim duties and verified that each met standards of admissions.
- Facilitated decision-making meetings with admissions committee, presenting candidate files for review.
- Coordinated admissions process from initial inquiry to enrollment, ensuring a smooth and efficient experience.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with the development of admissions policies and criteria in line with institutional goals.
- Answered application and enrollment inquiries from public via telephone or email.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Completed relevant insurance and other claim forms.
- Provided leadership in developing long-term strategies for meeting organizational goals related to patient care outcomes.
- Counseled and prepared residents for transition to independent living.
- Acted as role model for clients by exhibiting positive behaviors.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
Waitress
Bullseye's Sport Bar and Grill
Hastings, NE
11.2018 - Current
- Increased sales of high margin menu items through effective upselling.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Checked in beer inventory from distributors.
- Kept inventory and advised with liquor and beer orders with distributors.
- Maintained up-to-date with computer system and helped train new employees on the computer.
- Train new employees on protocols of front of house duties.
Patient Care Technician - CCHT
DaVita Dialysis Corporation
Hastings , NE
09.2021 - 02.2024
- Provided direct patient care, including vital signs, wound care and catheterizations.
- Administered medications and treatments as prescribed by the physician.
- Monitored patient conditions and reported any changes to the nurse or doctor on duty.
- Maintained accurate records of patient care and progress in an electronic health record system.
- Educated patients and families about treatment plans, medications and self-care techniques.
- Assisted nursing staff with admission, transfer, discharge procedures for patients.
- Provided emotional support to patients and their families during difficult times.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Performed clerical tasks such as scheduling appointments or updating medical charts.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Assisted in training technicians, medical students or other staff members.
Nutritional Services
Mary Lanning Healthcare
Hastings , NE
11.2020 - 08.2021
- Improved patient outcomes through value-added services.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
- Coordinated service for food runners and other kitchen staff.
- Adhered to corporate standards and policies in overseeing restaurant operations.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
Receptionist Assistant
BullseyeWoodRiver Dairy
Miller, NE
08.2009 - 05.2013
- Oversaw office inventory by restocking supplies and orders.
- Entered data in software to keep records of cow information.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Prepared, compiled and filed documents.
- Answered incoming calls and routed to appropriate personnel.
- Maintained a neat, organized reception area.
- Managed office supplies inventory and reordered when necessary.
- Performed data entry tasks into various software systems accurately and quickly.
Education
Certified/License Clinical Hematologist Technician - Dialysis Technology
Davita Dialysis
Hastings, NE03-2023
High School Diploma -
Sumner Eddyville Miller High School
Sumner, NE2013
Skills
- Data management
- Training & Development
- Organizational skills
- Friendly, positive attitude
- Schedule and calendar management
- Product and service understanding
- HIPAA
- Infection Control Standards
- Records Management
- Safety Monitoring
- Patient Relations
- Compliance With Regulatory Guidelines
- Treatment Documentation
- Patient Education
- Family Education
Accomplishments
Presidential Award Winner when I was in the 4th grade. I also accomplished many awards when I was an officer of FFA in High School. Some of them including Outstanding Senior Award, State Star Finalist and Winner with my small cheese making business.
Timeline
Admission Coordinator
Tiffany Square Care Center
02.2024 - Current
Patient Care Technician - CCHT
DaVita Dialysis Corporation
09.2021 - 02.2024
Nutritional Services
Mary Lanning Healthcare
11.2020 - 08.2021
Waitress
Bullseye's Sport Bar and Grill
11.2018 - Current
Receptionist Assistant
BullseyeWoodRiver Dairy
08.2009 - 05.2013
Certified/License Clinical Hematologist Technician - Dialysis Technology
Davita Dialysis
High School Diploma -
Sumner Eddyville Miller High School
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