Hi, I’m
Jessica Lovejoy
SharePoint Administration
Louisville,Ohio
Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong
Summary
Detail-oriented Sharepoint designer with 7 years of Sharepoint site configuration and digital design experience. Successful at troubleshooting problems and maintaining high-traffic functionality. Dedicated to aesthetics and meeting client needs for dynamic sites. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
years of professional experience
Work History
JOANN Fabrics and CraftsHudson, OH
Lead Communications Analyst
12.2021 - 07.2023
Job overview
- Created workflows to update list items, retrieve workflow history and retrieve, delete and restore versions of list items.
- Provided technical support to end-users and resolved day-to-day issues regarding SharePoint usage.
- Configured company SharePoint systems to specified requirements.
- Met and collaborated with design team to review website and application requirements.
- Managed document libraries to upload multiple documents and configure version controls.
- Communicated with clients to understand system requirements.
- Provided status updates to keep upper management informed and to reach goals.
- Provided exemplary helpdesk service and support to assist customers.
- Provided technical guidance for system development and troubleshooting.
- Recorded systems information and documented design specifications and installation instructions.
Liberty HealthShare IncCanton, OH
IT
05.2017 - 12.2021
Job overview
- Assisted with installation of software updates to computer systems.
- Updated hardware, software and security protections with latest standards.
- Responded to queries for information and access to relevant files.
- Assisted in recovery activities to restore normal operations after outages.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Analyzed and determined source of system errors and malfunctions to determine appropriate resolution tactics.
- Escalated failures to system and application programming staff for remediation.
- Identified opportunities to reduce risks and decrease costs of services provided.
- Monitored operations of computer systems and hardware.
- I developed the Helpdesk team, creating policies and procedure and enforcing them.
- I helped make the team efficient and the company was very happy with our team’s resulting work and reliability.
Shearers Foods IncBrewster, OH
Packer
05.2016 - 04.2017
Job overview
- Assembled cartons, crates and containers to prepare for shipping.
- Verified labels for appropriate order numbers and item specifications.
- Weighed or counted items for distribution to conform to company standards.
- Notified team leader of product discrepancies and equipment malfunctions.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Accomplished production goals by working with speed and accuracy.
- Obtained, moved and sorted products and materials.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Server | IHOP, Kosmo’s GrilleMassillon, OH
07.2014 - 07.2016
Job overview
- Worked as a Server for a break from the Warehouse and a quick way to make good money.
Kasper Holdings LLCNorth Canton, OH
Warehouse Supervisor
10.2012 - 06.2014
Job overview
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Trained staff on material handling processes to reduce shipping times.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Established and maintained good relations with customers, vendors and transport companies.
- Developed weekly schedules for warehouse employees.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
Automation PlasticsAurora, OH
QC Shift Lead
12.2007 - 12.2011
Job overview
- Upheld company standards and compliance requirements for operations.
- Evaluated and performed equipment maintenance to support operational goals.
- Checked orders for quality and completeness.
RubbermaidMogadore, OH
Pick Line Coordinator
01.2001 - 01.2005
Job overview
- Motivated line workers to maintain consistent quality and efficiency.
- Delegated daily tasks to staff members.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Dairy QueenKent, OH
Shift Lead
01.1998 - 01.2000
Job overview
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
Education
Field High SchoolMogadore, OH
High School Diploma
06.1999
The Art Institute of PittsburghPittsburgh, PA
Some College (No Degree) from Graphic Design And Photography
Skills
- Sharepoint & Teams Administration
- Adobe CC
- Sharepoint Administration
- ServiceDesk
- Sage FAS
- Sharegate
- MS Office
- User Training
- Helpdesk Administration
- FAQ Updating
- Software Deployment
- Software Installation
- Support Services
- Leadership communications
- Field leadership
- Oral and written communications
- Team building and leadership
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Communications Analyst
JOANN Fabrics and Crafts
12.2021 - 07.2023
IT
Liberty HealthShare Inc
05.2017 - 12.2021
Packer
Shearers Foods Inc
05.2016 - 04.2017
Server | IHOP, Kosmo’s Grille
07.2014 - 07.2016
Warehouse Supervisor
Kasper Holdings LLC
10.2012 - 06.2014
QC Shift Lead
Automation Plastics
12.2007 - 12.2011
Pick Line Coordinator
Rubbermaid
01.2001 - 01.2005
Shift Lead
Dairy Queen
01.1998 - 01.2000
Field High School
High School Diploma
The Art Institute of Pittsburgh
Some College (No Degree) from Graphic Design And Photography
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