Jessica Lovellette
Adams,MA
Summary
Independent, organized, and revenue-oriented young professional with more than six (6) years customer service and sales experience. Known for having terrific communication, business development and negotiation skills. Incredibly positive outlook, money driven, and excited to learn.
Overview
13
13
years of professional experience
Work History
Operations Specialist - Anti Money Laundering
Guardian Life Insurance Company Of America
Remote, MA
10.2021 - Current
- Reviewed over 50 various types of payors daily to ensure relationships followed guidelines set forth by company and U.S. Patriots Act
- Collected, arranged and input information into the CRM.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and updated tracking spreadsheets using Excel.
- Generated reports of findings to help management with making key decisions.
- Performance and policies against metrics.
Customer Service Representative
Guardian Life Insurance
Pittsfield, MA
11.2019 - 10.2021
- Became product expert in Life insurance. Managed average of 45 calls per day.
- Earn trust and confidence of customers by owning customer experience and making adjustments as needed to strengthen customer touch points and interpersonal skills.
- Highly professional - independent, dependable, reliable and able to perform duties with minimal supervision.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exercise sound judgment, consulting with subject matter experts or management related to complex requests and escalations.
- Operate at a high level to consistently exceed business unit quality and productivity standards.
Business Development - Direct Sales
It Works Global, Inc.
08.2016 - 03.2020
- Earned third highest leadership position in the company
- Managed a team of over 100 people and 300 customers
- Networked at events and by phone to expand business profits and revenues
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Performed cold-calling and follow-ups with leads to secure new revenue
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Cafe Manger and Front Desk Associate
Bascom Lodge
Adams, MA
01.2019 - 06.2019
- Manged approximately 30 incoming calls and emails per day from customers.
- Took reservations over phone, in person and via computer for guests.
- Politely welcome arriving guests, proving room keys and information on amenities and policies.
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of customer preferences.
- Fostered positive work environment by consistently treating all employees and customers with respect
Host, Waitress, & Bartender
Centerplate At Jiminy Peak
Hancock, MA
01.2011 - 11.2017
- Partnered with team members to serve food and beverages that exceeded guests' expectations.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Managed multiple customer needs at one time Managed closing and opening duties.
Marketing Assistant Intern
Massachusetts College of liberal Arts
North Adams, MA
01.2016 - 09.2017
- Set up affiliate marketing platform through Presence.
- Included events, activities, surveys and listings Developed resource of marketing information to be used as selection guide.
- Provided general administrative and organizational support
- Brought 25% more students to events.
Chef De Rang
Blantyre Castle Relais & Chateaux
Lenox, MA
01.2013 - 07.2017
- Serviced high profile clients under Forbes Five Star Service guidelines
- Extreme Attention of detail and critical thinking to provide guests with gilded age experience
- Provided room service and formal dining experience.
Education
Bachelor of Science - Management Marketing And Economics
Massachusetts College of Liberal Arts
North Adams, MA05.2017
Skills
- Customer Service
- Administrative
- Microsoft Expert
- Organization
- Rapport
- Marketing
- Sales
- Salary Negotiation
- Business Development
- Lead Generation
- Self Starter
- Account Management
- Fast Learner
- Money Driven
- Meticulous
Timeline
Operations Specialist - Anti Money Laundering
Guardian Life Insurance Company Of America
10.2021 - Current
Customer Service Representative
Guardian Life Insurance
11.2019 - 10.2021
Cafe Manger and Front Desk Associate
Bascom Lodge
01.2019 - 06.2019
Business Development - Direct Sales
It Works Global, Inc.
08.2016 - 03.2020
Marketing Assistant Intern
Massachusetts College of liberal Arts
01.2016 - 09.2017
Chef De Rang
Blantyre Castle Relais & Chateaux
01.2013 - 07.2017
Host, Waitress, & Bartender
Centerplate At Jiminy Peak
01.2011 - 11.2017
Bachelor of Science - Management Marketing And Economics
Massachusetts College of Liberal Arts