JESSICA L. SPAIN
Bigfoot,Texas
Summary
Reliable, hardworking Admin Assistant focused on going above and beyond to support team and customer service. Trained in multitasking and offering top-notch communication abilities. Motivated to continue to learn and grow as a skilled team player with strong background in clerical environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
18
18
years of professional experience
Work History
Principal Secretary/Campus Secretary
Devine Isd
09.2023 - Current
- Managed scheduling and calendar coordination for Admins, ensuring optimal time management.
- Organized and maintained filing systems, enhancing document retrieval efficiency.
- Developed and implemented office procedures, improving workflow consistency.
- Facilitated communication between departments, streamlining information sharing processes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with parents
- Create requisitions/purchase orders for staff
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Process weekly timesheets for 24 hourly staff members, make sure clock in/outs are accurate, approve timesheets, print weekly timesheets for staff
- Manage absences or unscheduled leave for all 65 staff members, secure subs to ensure coverage for each absence
- Manage attendance for all students, tardies, and excuses
- Manage registration of new students and withdrawal of student, complete all documents, make copies of documentation, enter student information into system, build student schedules, scan documents, maintain student records and filing system
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail
- Facilitated inter-departmental communication to ensure all parties were informed of key updates
- Create edit sheets for teacher grades, make corrections, create progress reports and report cards per six weeks
Owner/Operator
Espana Pizza Pies LLC
10.2021 - 02.2024
- Managed daily operations, ensuring optimal workflow and efficiency across all business areas.
- Developed and implemented menu offerings, enhancing customer satisfaction and engagement.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Established vendor relationships to secure quality ingredients at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Streamlined inventory management processes, reducing waste and improving resource allocation.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Operated with safety and skill to avoid accidents and delays.
Administrative Assistant/Billing Clerk
Secorp Industries
11.2012 - 05.2020
- Supported front office staff by providing word processing of correspondence and reports.
- Greeted visitors and escorted them to their destinations.
- Filed and retrieved documents, introducing more efficient filing system adopted by company.
- Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers.
- Documented payments and expenses to keep financial records current.
- Troubleshoot problems with office equipment and software to help staff stay productive and on-task.
- Returned pulled files to proper locations to maintain easy staff access.
- Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms.
- Maintained Petty Cash
- Provide billing for all customers per job
- Facilitated communication between departments to streamline project workflows.
- Managed office supplies inventory and procurement processes efficiently.
- Created and maintained accurate records of confidential information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Handled onboarding new employees, providing training materials, and provided new hire orientation to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Streamlined billing procedures to enhance accuracy and reduce discrepancies.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Managed invoicing and payment processing operations.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Entered and maintained billing information in company internal databases for accessibility.
Special Needs Paraprofessional (Lifeskills)
Devine Isd
09.2007 - 11.2012
- Supported classroom activities by providing individualized attention to students with special needs.
- Assisted in implementing personalized education plans to enhance student learning and engagement.
- Collaborated with teachers to adapt instructional materials for diverse learning styles and abilities.
- Monitored student progress, documenting behavioral and academic developments for effective communication with staff.
- Facilitated social interactions among students to promote inclusion and peer relationships within the classroom.
- Implemented intervention strategies to address behavioral challenges, ensuring a positive learning environment.
- Developed and maintained positive relationships with parents, fostering a collaborative approach to student development.
- Collaborated with special education teachers and therapists, developing tailored strategies for students with various disabilities.
- Supported students'' social-emotional development by promoting positive interactions and addressing behavioral concerns promptly.
- Aided teachers in modifying assignments and assessments based on each student''s strengths, challenges, and goals.
Education
High School Diploma -
Devine High School
Devine, TXSkills
- Complex Problem-solving
- Organization
- Clerical support
- Keyboarding skills
- Motivational skills
- Payroll processing
- HIPAA/FERPA guideline compliance
- Teamwork
- Office administration
- Task prioritization
- Customer service
- Verbal and written communication
Timeline
Principal Secretary/Campus Secretary
Devine Isd
09.2023 - Current
Owner/Operator
Espana Pizza Pies LLC
10.2021 - 02.2024
Administrative Assistant/Billing Clerk
Secorp Industries
11.2012 - 05.2020
Special Needs Paraprofessional (Lifeskills)
Devine Isd
09.2007 - 11.2012
High School Diploma -
Devine High School