Jessica Lucas
Summary
Organized and dedicated Administrative Assistant/Suite Attendant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Reimbursement Admin
Great Elm Healthcare, LLC
05.2021 - 02.2023
- Responsible for printing, sorting and distributing daily correspondence.
- Responsible for accurately and timely printing and mailing claims and Explanation Of Benefits.
- Responsible for keying adjustments into billing software system.
- Responsible for maintaining a strong working knowledge of products and services offered by company.
- Responsible for contacting patients to obtain new insurance information
- Maintained excellent attendance record, consistently arriving to work on time
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Carried out day-day-day duties accurately and efficiently
- Investigated medical history, coding and insurance coverage to determine reimbursement eligibility.
- Resubmitted claims with new and amended information to insurance companies for processing.
Medical Biller
Southwest Neurology And Sleep Medicine
08.2020 - 05.2021
- Collected payments and applied to patient accounts.
- Used E-clinicals and insurance portals to input information into computerized patient record system.
- Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
- Communicated with insurance providers to resolve any denied claims and resubmit.
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
- Researched and followed up on denied insurance claims.
- Posted payments and collections on regular basis.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
Suite Attendant
Pointe Hilton Squaw Peak
12.2015 - 03.2020
- Resolved complaints and issues involving both guests and employees
- Provided excellent service to guests and employees
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Developed and managed database to gather and streamline information throughout department
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Trained and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Operated traditional and computer-operated washers and dryers while observing all safety protocols
- Folded laundry after washing and drying was complete and delivered all finished items to racks for inventory restocking
- Collected soiled linens and clothing and used pre-treater on stains
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions
- Reviewed guest room toiletries, amenities and furnishings as part of quality check
- Collaborated with various team members to ensure guests' requests are met
- Inspected guest rooms for compliance with cleanliness standards
Spa Receptionist
Pointe Hilton Squaw Peak
05.2018 - 06.2018
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Collected membership payments from clients and updated account balances
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Balanced spa availability, customer schedules and maximum load levels when scheduling appointments
- Offered appointment information updates and rescheduling to guests
- Set spa appointments for spa employees
- Greeted customers and visitors in-person and via telephone calls
Landscaper
Lucas Landscaping
12.2013 - 02.2015
- Installed stonework according to design plan and client specifications
- Used shears, pruner's and chainsaw's to prune and trim hedges and shrubs
- Removed overgrowth, hazards and debris from common pathways to improve usability
- Operated landscaping equipment with focus on safety and efficiency
- Applied weed- and pest-killing chemicals to lawns to protect growth and improve attractiveness
- Trimmed greenery, shrubs and hedges to maintain uniform appearance
- Followed planned landscaping designs to determine where to lay sod, sow grass and where to plant flowers and foliage
- Assisted with weekly project scheduling
- Maintained grounds including trimming, weeding and general clean-up
- Rearranged planting beds and flower gardens seasonally
- Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds
- Removed and disposed of debris from work sites to keep areas safe and well-organized
- Planted bulbs, trees, bushes and flowers
- Mixed and sprayed fertilizers, herbicide's and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects
- Monitored daily schedules to ensure timely task completion for each site
Education
MBIC - Medical Coding And Insurance Billing
UEI College - Phoenix, AZ
Phoenix, AZ08.2020
High School Diploma -
Brookshire International Academy
Phoenix, Az04.2020
Skills
- Customer Service
- Organization and cleaning
- Eligibility Verification
- Process Payments
- Mail Sorting and Correspondence
- Correcting Submissions
- Problem solving
- Detail-oriented
- Takes direction well
- Payment posting
- Information Updates
- Reviewing Patient Information
Timeline
Reimbursement Admin
Great Elm Healthcare, LLC
05.2021 - 02.2023
Medical Biller
Southwest Neurology And Sleep Medicine
08.2020 - 05.2021
Spa Receptionist
Pointe Hilton Squaw Peak
05.2018 - 06.2018
Suite Attendant
Pointe Hilton Squaw Peak
12.2015 - 03.2020
Landscaper
Lucas Landscaping
12.2013 - 02.2015
MBIC - Medical Coding And Insurance Billing
UEI College - Phoenix, AZ
High School Diploma -
Brookshire International Academy
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