Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Lucio

Lockhart,TX

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

22
22
years of professional experience

Work History

Access Services Representative II

Baylor Scott & White
01.2021 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Trained new staff on hospital processes and procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Delivered support to medical staff in completion of patient paperwork.

Access Service Representative II

Baylor Scott & White Hospital
06.2015 - 01.2021
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Trained new staff on hospital processes and procedures.

Customer Service Representative

Fat Quarter Shop
05.2008 - 07.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Patient Access Representative

Dell Children's Medical Center
10.2003 - 05.2008
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Trained new staff on hospital processes and procedures.

Patient Access Representative

Brackenridge Hospital
12.2001 - 10.2003
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Trained new staff on hospital processes and procedures.

Education

High School Diploma -

Del Valle High School
Del Valle, TX
05.2001

Skills

  • Admitting Coordination
  • Educate Patients
  • Insurance Verification
  • Patient Registration
  • Registration Processing
  • Demographics Information
  • Payment Processing
  • Phone and Email Etiquette
  • Admissions Screening
  • Patient Contact
  • Patient Admission

Timeline

Access Services Representative II

Baylor Scott & White
01.2021 - Current

Access Service Representative II

Baylor Scott & White Hospital
06.2015 - 01.2021

Customer Service Representative

Fat Quarter Shop
05.2008 - 07.2015

Patient Access Representative

Dell Children's Medical Center
10.2003 - 05.2008

Patient Access Representative

Brackenridge Hospital
12.2001 - 10.2003

High School Diploma -

Del Valle High School
Jessica Lucio