JESSICA LUEVANO
SANTA ROSA,CA
Summary
With a proven track record at Wheelcare Express, I excel in safe driving and exceptional customer service, ensuring passenger safety and satisfaction. My strong work ethic and reliability, combined with expertise in GPS route planning, have significantly enhanced operational efficiency and client trust.
Overview
27
27
years of professional experience
Work History
Non-Emergency Transportation Driver
Wheelcare Express
03.2022 - 06.2023
- Expanded knowledge in relevant areas such as medical equipment usage to provide better assistance to clients when required.
- Contributed in establishing strong community relations through consistent professionalism during interactions with local healthcare providers.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Assisted passengers with mobility issues, ensuring their comfort and well-being during transport.
- Ensured safety of passengers by adhering to strict driving guidelines and performing regular vehicle maintenance checks.
- Improved route efficiency by utilizing GPS navigation systems and staying up-to-date with traffic updates.
- Reduced company expenses by maintaining fuel-efficient driving habits and minimizing unnecessary mileage.
- Supported passengers in managing personal belongings during transport, demonstrating care for their needs beyond transportation expectations.
- Consistently maintained punctuality that resulted in minimal appointment delays for clients.
- Maintained a clean and organized vehicle, creating a comfortable environment for all passengers.
- Demonstrated flexibility in adapting routes based on traffic conditions or unexpected events, ensuring a smooth passenger experience.
- Fostered positive relationships with healthcare providers, streamlining communication about patient pick-up times and locations.
- Received recognition for outstanding customer service skills, leading to increased client referrals and repeat business.
- Trained new drivers on company policies and procedures, fostering a safe and efficient work environment for all employees.
- Completed detailed logs of each trip, ensuring accurate record-keeping for company purposes and regulatory compliance.
- Coordinated closely with team members regarding scheduling changes or special requirements resulting in smooth operations.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Minimized liability by consistently following road rules when driving.
Hotel Front Desk Clerk
Vagabond
06.2013 - 01.2015
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Restaurant Hostess
Marie Callender's
01.2008 - 08.2008
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Assistant Store Manager Trainee
Hostess Brands
10.2004 - 03.2005
- Assisted in the recruitment process, interviewing potential candidates and selecting qualified individuals for various positions within the store.
- Analyzed sales reports regularly to identify trends in consumer preferences and adjust inventory levels accordingly.
- Improved employee retention by cultivating a positive work environment through team-building activities and open communication channels.
- Coordinated daily tasks with staff members, ensuring timely completion of responsibilities while maintaining a high level of productivity.
- Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
- Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.
- Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets consistently.
- Gained knowledge of company policies, protocols and processes.
- Contributed to the overall success of the store by consistently going above and beyond to meet customer expectations, resulting in increased loyalty and repeat business.
Barista
Starbucks
04.2004 - 09.2004
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Reception Assistant
Santa Rosa Home Improvement
08.2000 - 08.2002
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Contributed to team efficiency by providing administrative support to various departments when needed.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
- Supported smooth business operations by maintaining clean and organized reception areas, ensuring a professional appearance at all times.
- Assisted in onboarding new employees by preparing necessary materials and providing an informative orientation tour.
- Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
- Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
- Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
- Prepared conference rooms for meetings using proper setup procedures according to specific requirements.
- Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
Cashier
Kmart, Sears Holding
06.1996 - 08.1997
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Piner Highschool
Santa Rosa, CA06-1998
Skills
- Strong work ethic
- Safe driving practices
- Reliability and punctuality
- Wheelchair handling
Medical equipment
Customer service
Attention to detail
Time management
Team collaboration
GPS and route planning
Transportation
Passenger safety
Passenger assistance
Time management abilities
Physical stamina
Customer rapport
Driving and transportation
Timeline
Non-Emergency Transportation Driver
Wheelcare Express
03.2022 - 06.2023
Hotel Front Desk Clerk
Vagabond
06.2013 - 01.2015
Restaurant Hostess
Marie Callender's
01.2008 - 08.2008
Assistant Store Manager Trainee
Hostess Brands
10.2004 - 03.2005
Barista
Starbucks
04.2004 - 09.2004
Reception Assistant
Santa Rosa Home Improvement
08.2000 - 08.2002
Cashier
Kmart, Sears Holding
06.1996 - 08.1997
High School Diploma -
Piner Highschool
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