Jessica Lugo Cruz
Mira Loma,CA
Summary
Caring and compassionate Behavior Technician experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs. In addition, handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Secretary
C&C Automotive, LLC
01.2020 - Current
- Answered multi-line phone system over 50 customer calls per day and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos, and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Behavior Technician
Behavior Frontiers, LLC.
03.2021 - 05.2022
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Educated parents and caregivers to apply appropriate behavior management techniques.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Charted on each patient daily.
Shift Leader
El Pollo Loco
08.2018 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
Bachelor of Arts - Sociology
California State University - San Bernardino
San Bernardino, CA12.2023
High School Diploma -
Montclair High School
Montclair, CA05.2019
Skills
- Assessment Scheduling
- Multitasking and Time Management
- Bilingual in Spanish and English
- File Management
- Customer Relations and Communications
- Administering Payroll
- Microsoft Office
- Differentiated Instruction
- Electronic Medical Record Software
- Behavior Treatment Planning
- Documentation Skills
- Autism and Spectrum Disorders
- ABA Techniques
Certification
CPR Certification
Bilingual Certificate
Internships
I completed my internship for 1 Year at my college at The Office of Student Conduct and Ethical Development. I focused on Case management I provided problem-solving support to students in need, provided resources and advocated for students in need from external challenges that are impacting the students personal or academic success. I also worked closely with CAPS who provides therapeutic support for good mental health, emotional resilience and wellness to students.
Languages
Spanish
Native or Bilingual
Timeline
Behavior Technician
Behavior Frontiers, LLC.
03.2021 - 05.2022
Secretary
C&C Automotive, LLC
01.2020 - Current
Shift Leader
El Pollo Loco
08.2018 - 03.2021
Bachelor of Arts - Sociology
California State University - San Bernardino
High School Diploma -
Montclair High School