Jessica Lukaszek
Orlando,FL
Summary
Experienced Store Manager with over a decade of diverse retail leadership experience, specializing in driving operational excellence and building high-performing teams. Passionate about finding creative, effective ways to increase productivity and streamline processes, especially in complex or fast-moving environments. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager of Operations
Amazon
07.2025 - Current
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Coordinated cross-functional teams to ensure timely project execution and resource allocation.
- Implemented process improvements that increased productivity across multiple departments.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
- Lead a team of 200 employees through three salaried managers to successfully increase capacity goals by 20% in my first two months.
- Balanced cost, throughput, and productivity to ensure each team was working with maximum efficiency and quality.
- Improved all quality metrics by 10% for the team by deep-diving into barriers and resolving them by appropriately allocating hours to different projects.
Store Manager
True Fashionistas Luxury
07.2021 - 06.2025
- Lead a team of over 50 sales associates through a seven-person leadership team.
- Implemented loss prevention, social media, human resources, and merchandising processes to help achieve maximum profitability.
- Increased sales and consignment intake year over year resulting in a total increase of 20% which raised sales goals to 25% over last year.
- Oversaw daily operations, ensuring seamless execution of store policies and procedures.
- Trained and mentored staff, fostering a positive team environment and enhancing productivity.
- Analyzed sales trends to optimize inventory management and enhance customer satisfaction.
- Implemented visual merchandising strategies that elevated brand presence and improved sales performance.
- Creates, published and implemented a SOP and Opertions Manual for the company to implement moving forward when opening new locations.
Lead Store Manager
Naples Soap Company
06.2018 - 06.2021
- Led daily operations, ensuring exceptional customer service and store presentation across all 14 stores.
- Developed and implemented sales and training strategies to drive revenue growth and enhance product visibility.
- Trained and mentored all store staff in retail best practices, enhancing team performance and productivity.
- Managed inventory levels, optimizing stock replenishment processes to reduce shrinkage.
- Created and implemented training videos and a cohesive training platform to ensure streamlined selling through all stores.
- Conducted SalesRX and Predictive Index training to ensure teams were leveraging all their skills to help reach their goals.
- Overall, achieved a 15% increase in sales with the implementation of the training program within the first year.
- Increased specific product line sales by up to 30% as well as with the training videos and demonstrations.
Assistant Store Manager
Lowes Home Improvment
05.2015 - 06.2018
- Lead a team of 80 customer service and logistics associates through a three-person leadership team in a fast-pacedenvironment.
- Deep-dived customer service techniques to increase productivity for each associate by 5% to 20% depending on roles.
- Oversaw daily operations, ensuring seamless execution of store policies and procedures.
- Collaborated with cross-functional teams to streamline processes and improve overall operational efficiency.
- Conducted regular performance evaluations, providing constructive feedback to drive employee development.
- Managed budgetary allocations, ensuring optimal resource utilization while minimizing costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Bachelor of Science - Psychology
Capella University
05-2023
Skills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
- Driving Sales
- Human Resource Strategy
- Creative Problem Solving
- Process Implementations
Certification
- SLII Leadership Program
- CITI Program - Professional Ethics Training, Human Research Studies.
- Predictive Index - Predictive Index Management and Leadership Workshop Certification
- Sales RX- Leadership Level Training Program Completion
Timeline
Manager of Operations
Amazon
07.2025 - Current
Store Manager
True Fashionistas Luxury
07.2021 - 06.2025
Lead Store Manager
Naples Soap Company
06.2018 - 06.2021
Assistant Store Manager
Lowes Home Improvment
05.2015 - 06.2018
Bachelor of Science - Psychology
Capella University