Summary
Overview
Work History
Education
Skills
Languages
Timeline

Jessica Luna

St. Paul,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Consultant Engagement Specialist

Innova Solutions
Duluth, GA
10.2020 - Current
  • Updated internal Human Resources Information Systems to keep accurate information on temporary workers, including pay and bill rate changes, address changes, extensions and other information.
  • Main point of contact for nearly 200 current temporary workers at multiple different clients and locations across the US, providing expertise regarding: company policies, benefits, sick leave and meal break laws, timesheet applications, and other inquiries.
  • Utilized working knowledge of multiple client specific and time keeping systems to provide accurate timekeeping for client approval and invoicing.
  • Facilitated 400+ new employee orientations for temporary workers to provide information on the timesheet and pay process and to answer any initial questions.
  • Initiated off-boarding 400+ temporary workers, providing ending workers information for COBRA and documents for unemployment compensation.
  • Working with our Sales team to create a welcome orientation for summer internships.
  • Collaborated with sales and accounting teams for accurate pay rolling.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Client Care Specialists

Analysts International Corporation
Edina, Minnesota
03.2016 - 09.2020
  • Problem solving; collaborated with team members to enhance productivity and efficiency; organize and maintain data; keep track of clients and follow up about past due payments; develop customer relationships; work with clients to develop an ideal way to bill them; and implement and improve old processes.

Education

Associate in Applied Science Degree - Accounting

Minneapolis Business College, Roseville, MN
12.2015

Accounting Principles, Business Mathematics, Computerized Accounting, Cost Accounting, Database Management, Economics, Electronic Spreadsheets, Federal Income Tax, Financial Analysis & Reporting, Payroll Accounting, Business Communications, Business Organization, Composition, Ethics, Human Relations, Mass Media, Psychology, Speech, Statistics, Written Communications

Skills

  • Customer Service
  • Project Management
  • Teamwork
  • Analysis
  • Communication
  • Sales
  • Social Media

Languages

Spanish
Native or Bilingual

Timeline

Consultant Engagement Specialist - Innova Solutions
10.2020 - Current
Client Care Specialists - Analysts International Corporation
03.2016 - 09.2020
Minneapolis Business College - Associate in Applied Science Degree, Accounting

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Jessica Luna