Jessica Luna
Tyler,TX
Summary
Proactive Job TItle with expertise in developing, implementing and strengthening marketing plans. Offers analytical, proactive approach to revamping strategies to meet changing needs. Talent for directing creative efforts and brand engagement combined with history of surpassing objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Leads Manager
John Soules Foods
01.2023 - Current
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Created customer loyalty programs to increase repeat business.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Delivery Driver
Self Contracted /Uber
12.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Education
High School Diploma - Diploma
Penn Foster College
Scottsdale, AZFlight Attendant
Inflight Institute
Canada, KYSkills
- Discount Rate Requirements
- Expense Control
- Operational Processes
- Store Displays
- Operational Records Review
- Data Collection
- Vendor Partnerships
- Operational Efficiency
- Goal Attainment
- Executive Leadership
Languages
Spanish
Native or Bilingual
Timeline
Leads Manager
John Soules Foods
01.2023 - Current
Delivery Driver
Self Contracted /Uber
12.2022 - Current
High School Diploma - Diploma
Penn Foster College
Flight Attendant
Inflight Institute
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