Jessica Luna

Provided detailed menu explanations, including our family-style dining options and extensive wine selections. Accurately recorded complete orders using toast tablet and coordinated meal courses based on seating arrangements. Delivered exceptional customer service by ensuring all guest needs were met.

Provided exceptional service to high volume of daily guests. Informed guests of daily specials and signature menu items. Communicated with hosts, bussers and kitchen staff to prepare for and serve guests. Ensured guest satisfaction throughout shift.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Presented menus to guests to answer questions about offered items and make suitable recommendations. Explained in detail about our family style menu. Worked in a team environment running food, drinks, and bussing tables. Provided exceptional service to high volume of daily customers.

Greeted guests, answered questions and recommended specials to increase profits. Informed guests of cocktails of the month as well as specials we have on certain days of week. Explained to guests about the family style menu as well as how food is brought out as its ready. Trained new employees on restaurant procedures. Provided exceptional service to high volume of daily customers.

Maintained polite and professional demeanor to guests to encourage inquiries and order placements. Circulated within assigned areas to assess and address guests needs, effectively prioritizing tasks during peak hours.

Provided exceptional, friendly, and fast service. Informed guests about daily specials. Promoted events, such as trivia/karaoke/live music/sporting events. Worked well under pressure during high volume sporting events.

Closely monitored customer intoxication levels. Effectively communicated with guests about the specialty cocktails, beer, and wine we offered. Maintaining multiple bottle service tables during high volume nights ensuring guest satisfaction.