Jessica Lundgren

• Collaborate with executive management to drive and achieve the overall organizational vision, strategic plans, and financial goals.
• Conduct ROI analysis on potential development projects and KPI evaluations on marketing promotions to forecast their impact on budget.
• Identify emerging trends to anticipate changing customer preferences.
• Provide deep insight into all aspects of gaming financial reports for table games, slot floor, sportsbook, player development, and casino marketing / promotions utilizing Groove BI reporting, and casino marketplace analysis.
• Drive a dynamic vision and strategy for both gaming and non-gaming revenue centers by activating revenue flow through NOI comparisons.
• Guarantee top performing teams by conducting annual performance reviews to assess team progress, provide constructive feedback and guidance for continuous improvement and career development.
• Lead cross-departmental initiatives with hotel, maintenance, and F&B teams to elevate guest satisfaction and operational excellence across resort, gaming, and hospitality functions.
• Demonstrate a strong leadership presence that promotes excellence and accountability in all areas of resort operations.
• Effectively manage multiple projects with competing priorities in fast-paced, high-pressure environments, consistently meeting deadlines and delivering high-quality results.
• Ensure compliance with all gaming operations, licensing and tax requirements, anti-money laundering/ Title 31 protocols, and diligent Self-Exclusion procedures.
• Maintain a mutually beneficial relationship with the South Dakota Commission on Gaming's agents and enforcers.
• Analyze daily gaming performance for slots, table games, and sportsbook to immediately address areas of improvement.
• Recruit a high performing team and foster an atmosphere of integrity, respect, innovation, and active learning.
• Inspire department managers to ensure employees receive proper training, resources, and management support to foster a productive and engaging work environment.
• Developed training programs for team members, fostering skill advancement and operational efficiency.
• Analyze performance metrics to identify areas for improvement and implement strategic initiatives.
• Conduct regular assessments of operational workflows, identifying opportunities for increased productivity and cost savings.

• Establish and maintain a trendsetting player development program and measure host performance against KPIs.
• Exceeded budget goals by analyzing KPI's and understanding consumer demographics, achieving an increase in quarterly gaming revenue by 20% during the winter.
• Built the AML/ Title 31 program due to the increase in gaming revenue.
• Established positive and effective communication among unit staff and senior management, reducing miscommunications and fostering an atmosphere of caring.
• Identified and resolved unauthorized, unsafe or inefficient practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Developed and implemented promotional campaigns that achieved exponential marketing goals.
• Established a player development program to boost guest loyalty and attendance at promotional events.
• Conducted extensive research to analyze customers' behavior and gaming preferences.
• Developed avant garde promotions that were previously unrepresented in the casino industry to draw in a broader spectrum of customers.
• Developed advertisements to stimulate engagement.
• Maintained high level of understanding of industry standards and trends.

• Gained a profound understanding of South Dakota gaming regulations and enforced accordingly.
• Utilized staff schedules to optimize hours of operation and functionality of the gaming floor.
• Built spreadsheets for Player's Club segments and created groups to apply promotional coupons from mailers.
• Monitored expenses, budgets and accounts to identify discrepancies.
• Encouraged development of leadership skills among Supervisors to foster a culture of excellence.
• Drove habits of consistent, succinct communication between all team members.
• Interviewed, hired, and trained gaming floor staff.
• Engaged staff regularly and adjusted workflows, assignments and schedules to anticipate business demands.
• Installed, converted, and moved slot machines.
• Performed minor repairs and made adjustments to slot machines to mitigate common problems.
• Processed jackpots and canceled credits accordingly, and completed proper tax and accounting forms to uphold IRS and SDCG legal requirements.
• Completed training in order to open and maintain the MGM Sportsbook.
• Compiled and reviewed Sportsbook reports to spot fraud, gaming infractions and verify transactions.

• Boosted customer loyalty by enacting player development and closely managing the gaming floor.
• Trained pit managers to address evolving business needs.
• Enforced IRGC regulations and removed underage, intoxicated or guests exhibiting undesirable behavior.
• Efficiently managed accurate monetary transfers and transactions with standardized procedures.
• Improved morale through an ability to balance business needs with the expertly evaluated well-being of employees.
• Minimized losses and optimized gains by ensuring appropriate table limits and bank levels by game type and dealer ability.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Monitored employees to ensure enforcement of house rules as well as state and federal regulations.
• Observed patrons on the floor to isolate advantage players by identifying behaviors such as card counting, daubing cards, or sliding dice.

• Monitored cheque and money transactions, table inventories and player win ratios.
• Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
• Watched closely to catch errors and notified surveillance of irregularities.
• Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
• Efficiently managed accurate money transfers and jackpot payouts according standard operating procedures and IRGC regulations.
• Boosted customer loyalty by offering consistent gaming standards and effectively coaching dealers.
• Enhanced control systems and monitoring procedures to maintain game compliance.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Handled day-to-day running of the table games pit, ensuring high levels of productivity.

• Promoted customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Monitored players during each hand to guarantee game protection.
• Maintained chip trays and ensured accurate receipt, accounting, and distribution of player and house funds.
• Inspected cards and gaming equipment to verify proper functioning and compliance.

• Worked with Nixon Art Associates to schedule installations for variety of jobsites without interrupting day-to-day happenings.
• Sourced and supervised an installation team to optimize quantity of artworks installed.
• Completed invoices and managed payroll for employees contracted for installations.

• Received, transferred, documented and prepared artworks for display.
• Major exhibitions included installing large bronze sculptures for Rodin: A Magnificent Obsession.
• Meticulously handled a vast spectrum of artworks with exceptional care and high attention to detail.
• Promoted events and exhibits via social media, email and other communication methods, boosting museum attendance.
• Monitored inventory of gallery operation supplies and replenished items to maintain required stock.
• Compiled information and recognized any discrepancies and promptly addressed them.
• Organized, reviewed and filed paperwork for secure recordkeeping.

Contracted by the Kirby Science and Discovery Center at the Washington Pavilion to aid in the installation of Nature Unleashed: Inside Natural Disasters, an exhibition on loan from the Field Museum in Chicago.

• Entrusted to observe and report RH readings in display cases.
• Diligently examined various conserved artifacts and reconciled the incoming and outgoing condition reports.