Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Lundy

Brazil,IN

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach.Professional with strong background in operations management. Skilled in optimizing workflows and improving efficiency. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management and process improvement.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Ascension St. Vincent Clay Hospital
09.2020 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Managed the day-to-day operations of the facility, overseeing receiving, storage, picking, packing, and shipping processes.
  • Monitored inventory levels closely, making proactive adjustments to prevent stockouts or overstock situations.
  • Facilitated seamless communication channels between departments, improving coordination and project outcomes.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Registered Certified Pharmacy Technician

Ascension St Vincent Clay Hopsital
05.2018 - 09.2020

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

  • Order medicines daily to replenish stock and increase inventory in anticipation of need.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Processed incoming drug orders.
  • Restocked automated medication dispensing equipment.
  • Counted, measured and compounded medications following standard procedures.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Help in setting up patients for outpatient infusions.

Registered Certified Pharmacy Technician

Comprehensive Pharmacy Services
07.2014 - 05.2018
  • Restocked automated medication dispensing equipment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Prepackaged bulk medicines, filled bottles with prescribed medications and affixed correct labels.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Troubleshot mechanical issues with Pyxis machines and other equipment.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Monitored medication dispensing machines within hospital to ensure supplies were readily available to clinical staff.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Conducted routine inspections of medication storage locations.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Managed drug and supply inventories.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Date Entry Technician

Select Remedy
03.2013 - 10.2013
  • Keyed approximately 500 plus application data fields a day.
  • Worked efficiently in a controlled work environment.

Registered Certified Pharmacy Technician

CVS
10.2009 - 07.2012
  • Restocked automated medication dispensing equipment.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Efficiently operated cash register and handled cash, checks, and charge transactions.
  • Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
  • Reconstituted oral liquids.
  • Hand counted control medications, measured liquids and reconstituted antibiotics.
  • Prepackaged bulk medicines, filled bottles with prescribed medications and affixed correct labels.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
  • Properly compounded and dispensed medications as prescribed by doctors and dentists.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Properly filled and dispensed an average of 175 prescriptions per day.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Effectively resolved insurance rejections and other billing issues.

Registered Certified Pharmacy Technician

Terre Haute Regional Hospital
12.1998 - 05.2009
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Counted, measured, and compounded medications following standard procedures.
  • Restocked automated medication dispensing equipment.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Exhibited proficiency in IV and chemo compounding.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Reconstituted oral liquids.
  • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
  • Properly cleaned and maintained department equipment such as IV hoods.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Prepackaged bulk medicines, filled bottles with prescribed medications and affixed correct labels.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Troubleshot mechanical issues with Pyxis machines and other equipment.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Conducted routine inspections of medication storage locations.
  • Managed drug and supply inventories.
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
  • Hand counted control medications, measured liquids and reconstituted antibiotics.

Education

High School Diploma -

Northview
Brazil, IN
1998

Skills

  • Interpersonal communication
  • Receiving incoming supplies
  • Customer Relations
  • Decision-Making
  • Operations support
  • Team collaboration
  • Supply Management
  • Vendor Relations
  • Inventory Coordination
  • Quality Assurance
  • Logistics expertise
  • Cycle counting
  • Multitasking and Organization

Certification

  • Certified Pharmacy Technician (CPhT)

Timeline

Operations Supervisor

Ascension St. Vincent Clay Hospital
09.2020 - Current

Registered Certified Pharmacy Technician

Ascension St Vincent Clay Hopsital
05.2018 - 09.2020

Registered Certified Pharmacy Technician

Comprehensive Pharmacy Services
07.2014 - 05.2018

Date Entry Technician

Select Remedy
03.2013 - 10.2013

Registered Certified Pharmacy Technician

CVS
10.2009 - 07.2012

Registered Certified Pharmacy Technician

Terre Haute Regional Hospital
12.1998 - 05.2009
  • Certified Pharmacy Technician (CPhT)

High School Diploma -

Northview
Jessica Lundy