Jessica Lusk
Tulsa,OK
Summary
Proven leader in hospitality, excelling in customer service and operational efficiency, with a notable tenure at Ruth’s Chris Steak House. Skilled in managing high-volume environments and fostering team collaboration. Demonstrated expertise in food safety practices and enhancing customer satisfaction, leading to significant service quality improvements.
Overview
2025
2025
years of professional experience
Work History
Server
Ruth’s Chris Steak House
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Key Manager
Ruth’s Chris Steak House
12.2018 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Developed training programs to enhance employee performance and skillsets, boosting overall team efficiency.
- Enhanced communication between departments, improving collaboration and project outcomes.
- Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
Bartender
Ruth’s Chris Steak House
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Office Manager
All Wood Products
07.2016 - 12.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Owen’s Community College
Toledo Ohio06.
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Sales expertise
- Food safety practices
Timeline
Key Manager
Ruth’s Chris Steak House
12.2018 - Current
Office Manager
All Wood Products
07.2016 - 12.2018
Server
Ruth’s Chris Steak House
Bartender
Ruth’s Chris Steak House
Owen’s Community College
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