Jessica Lutfi
Elk Grove,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level shift lead position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Shift Lead/Barista
Dutch Bros
02.2022 - Current
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Crew Team Member
Arbys Resturant
05.2019 - 02.2022
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Education
High School Diploma -
Franklin High School
Elk Grove, CA05.2021
Skills
- Guest Service
- Effective communication
- Team Motivation
- Work Delegation
- Rules Enforcement
- Technical Knowledge
- Customer service focus
- Team leadership
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Shift Lead/Barista
Dutch Bros
02.2022 - Current
Crew Team Member
Arbys Resturant
05.2019 - 02.2022
High School Diploma -
Franklin High School