JESSICA L. VICKS
Washington
Summary
Results-driven professional, prepared to bring extensive experience in managing executive operations and driving strategic initiatives. Focused on fostering collaborative environment and ensuring alignment with organizational goals. Reliable in adapting to dynamic needs and skilled in project management and communication.
Overview
13
13
years of professional experience
Work History
Workforce Management Program Manager, Multifamily Chief Operating Office
Fannie Mae
01.2025 - 08.2025
- Creation and implementation of a new hire onboarding and training platform, focused on successfully onboarding new employees across the Multifamily business building business knowledge and establishing networks to support relationship management.
- Drafted an onboarding plan to successfully onboard 60+ new hires across the business.
- Implemented plan with new hires and stakeholders with a focus on building a 6-month learning and development plan.
- Launched two cohorts of new hires and provided ongoing training opportunities to allow new hires to acclimate and contribute to the overall business in 30-60 days.
Chief of Staff, Multifamily Chief Operating Office SVP, Front Office
Fannie Mae
01.2020 - 01.2025
- Enhancement of cohesive organizational approach to human capital in support of SVP, directors (VPs) and 110+ COO employees; increase of deliberate and strategic communications by more than 50%, year to date, across business units—up, down and across the organization; and monitor, manage and implementation of developmental needs across organization.
- Strategically managed operations of COO to include SVP meetings, requests, calendar and two executive assistants.
- Developed opportunities to improve efficiencies and solve systemic or emerging challenges within COO via the successful execution of special projects as assigned by SVP or proactively identified by Chief of Staff, in support of organization.
- Connected the dots between efforts in multiple departments, and between seemingly unrelated work streams and stakeholder groups to improve business continuity and ensure worthwhile impact.
- Analyzed organizational performance metrics to identify areas for improvement.
- Facilitated cross-departmental communication to enhance project alignment and execution.
Junior Talent Program Manager, Front Office
Fannie Mae
09.2019 - 01.2024
- Responsible for the management of the Multifamily Analyst Program which includes managing all recruiting efforts, training and developmental planning, and people management activities.
- Hosted 4-week training boot camp which included curriculum building and design thinking, logistical management, creation of presentations and training modules, activity and icebreaker creation and placement, training plan and goal setting.
- Served as project manager for recruiting talent to be selected as candidates for the MF analyst program. This included managing the offsite and onsite interview sessions and building corporate partnerships with area colleges and universities.
- Led cross-functional teams to execute program initiatives, ensuring alignment with organizational goals.
Marketing Strategies & Communications Project Manager
Fannie Mae
04.2015 - 12.2019
- Responsible for the management of the Lender Communications program, support of the web management program, secondary lead of Customer Relationship Management program and administrator of the Multifamily Analyst Program.
- Updated and streamlined customer email communication processes to enhance customer interaction and experience via email.
- Created policies and procedure to effectively manage the lender communications program and train new employees.
- Led transition to Salesforce Marketing Cloud from using outdated software to email Lender customers.
- Created presentations for quarterly metrics review during staff meeting in order to report out on usage and effectiveness of email communications. Created strategies to increase viewership from metrics that resulted in a 20% increase.
- Served as project manager for launching new microsites that customer utilize to conduct business transactions.
- Consulted business leads and documented findings related to launching the Seniors Housing, Student Housing, Structured Transactions and Guide webpages associated with the Multifamily external website.
- Created communications plan for launch of new Seniors and Guide webpages.
- Hosted 4- week training boot camp which included curriculum building and design thinking, logistical management, creation of presentations and training modules, activity and icebreaker creation and placement, training plan and goal setting.
- Served as project manager for recruiting talent to be selected as candidates for the MF analyst program. This included managing the offsite and onsite interview sessions and building corporate partnerships with area colleges and universities.
- Supported roll-out and sustainability efforts for implementation of Customer Relationship Management with the Customer Engagement area. This included the creation of project plans and mapping technology efforts to the business cases.
- Developed and executed communication strategies to enhance stakeholder engagement.
Education
Bachelor of Business Administration - Business Management
Howard University
Washington, DC05-2012
Skills
- Collaboration & Communication
- Company Culture Change Management
- Analysis & Creative Problem Solving
- Employee Development & Coaching
- Leadership & Mentoring
- Program Establishment & Management
- Stakeholder Relationship Management
- Team & Division Leadership
Affiliations
Junior League of Washington, member 2020
Timeline
Workforce Management Program Manager, Multifamily Chief Operating Office
Fannie Mae
01.2025 - 08.2025
Chief of Staff, Multifamily Chief Operating Office SVP, Front Office
Fannie Mae
01.2020 - 01.2025
Junior Talent Program Manager, Front Office
Fannie Mae
09.2019 - 01.2024
Marketing Strategies & Communications Project Manager
Fannie Mae
04.2015 - 12.2019
Bachelor of Business Administration - Business Management
Howard University