Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Lyda

Raleigh,North Carolina

Summary

Driven sales support coordinator and operations professional passionate about relationship-building with internal teams, customers, and client networks. Highly dependable and reliable administrative specialist with the organizational and business acumen required to collaboratively achieve results while closely nurturing partnerships.

Overview

9
9
years of professional experience

Work History

DATA OPERATIONS ANALYST

TELUS AGRICULTURE & CONSUMER GOODS
02.2022 - Current
  • Responsible for the data management of over 120 key agricultural distributor and retail accounts, ensuring data integrity and reliability through the collection, standardization, and analysis of point-of-sale and inventory data
  • Consistently maintain a standing in the top 20% of team metrics monitoring Salesforce case resolution and data cleaning and standardization
  • Collaborate with cross-functional teams such as IT and engineering to identify root causes of data flow issues and implement preventive measures to enhance system reliability
  • Facilitate comprehensive and engaging internal training sessions for the entire Enterprise Data Operations team, resulting in a significant increase in product knowledge
  • Develop tools to track metrics and showcase KPIs to assist the team and leadership in strategic planning
  • Leverage both Salesforce and Zendesk CRM platforms to optimize relationship management, streamline resolution processes, and enhance customer support responsiveness
  • Serve as a subject matter expert for client deliverables as part of a strategic initiative group responsible for generating reports and conducting incentive validations for distributors, manufacturers, and internal stakeholders

NATIONAL SALES COORDINATOR

D&B GROCERS WHOLESALE & DISTRIBUTORS
10.2014 - 10.2021
  • Coordinated the sales activities of a 10-route sales team covering a five-county area and encompassing over 200 national chain retailers
  • Served as primary contact via email and phone for vendors of nationally recognized CPG brands and key decision makers at national retailers to facilitate new product launches, go-to-market strategies, and promotional initiatives
  • Trained new sales and merchandising staff in key policies, procedures, and company philosophy, and provided continued mentorship to ensure retention and success
  • Tracked sales team metrics and KPIs through regular analytic reporting, sales incentive tracking, and regular 1:1 follow-up to both vendor and company-initiated sales goals to ensure accountability
  • Created and led weekly sales meetings to present new products and promotions, recap and evaluate performance, and engage in dialogue with the team regarding field activity
  • Collaborated closely with company President and Director of Sales to provide strong sales and administrative support including calendar and project management, meeting coordination between other c-level and v-level executives, and monitoring team deliverables.

Education

BACHELOR'S DEGREE IN CORPORATE COMMUNICATIONS -

University of Michigan-Dearborn
Dearborn, Michigan

Skills

  • Customer Relationship Management (CRM)
  • Consumer Packaged Goods (CPG)
  • Sales Reporting
  • Scheduling
  • Issue Resolution
  • Account Management

Timeline

DATA OPERATIONS ANALYST

TELUS AGRICULTURE & CONSUMER GOODS
02.2022 - Current

NATIONAL SALES COORDINATOR

D&B GROCERS WHOLESALE & DISTRIBUTORS
10.2014 - 10.2021

BACHELOR'S DEGREE IN CORPORATE COMMUNICATIONS -

University of Michigan-Dearborn
Jessica Lyda