Jessica Lyda
Raleigh,North Carolina
Summary
Driven sales support coordinator and operations professional passionate about relationship-building with internal teams, customers, and client networks. Highly dependable and reliable administrative specialist with the organizational and business acumen required to collaboratively achieve results while closely nurturing partnerships.
Overview
9
9
years of professional experience
Work History
DATA OPERATIONS ANALYST
TELUS AGRICULTURE & CONSUMER GOODS
2022.02 - Current
- Responsible for the data management of over 120 key agricultural distributor and retail accounts, ensuring data integrity and reliability through the collection, standardization, and analysis of point-of-sale and inventory data
- Consistently maintain a standing in the top 20% of team metrics monitoring Salesforce case resolution and data cleaning and standardization
- Collaborate with cross-functional teams such as IT and engineering to identify root causes of data flow issues and implement preventive measures to enhance system reliability
- Facilitate comprehensive and engaging internal training sessions for the entire Enterprise Data Operations team, resulting in a significant increase in product knowledge
- Develop tools to track metrics and showcase KPIs to assist the team and leadership in strategic planning
- Leverage both Salesforce and Zendesk CRM platforms to optimize relationship management, streamline resolution processes, and enhance customer support responsiveness
- Serve as a subject matter expert for client deliverables as part of a strategic initiative group responsible for generating reports and conducting incentive validations for distributors, manufacturers, and internal stakeholders
NATIONAL SALES COORDINATOR
D&B GROCERS WHOLESALE & DISTRIBUTORS
2014.10 - 2021.10
- Coordinated the sales activities of a 10-route sales team covering a five-county area and encompassing over 200 national chain retailers
- Served as primary contact via email and phone for vendors of nationally recognized CPG brands and key decision makers at national retailers to facilitate new product launches, go-to-market strategies, and promotional initiatives
- Trained new sales and merchandising staff in key policies, procedures, and company philosophy, and provided continued mentorship to ensure retention and success
- Tracked sales team metrics and KPIs through regular analytic reporting, sales incentive tracking, and regular 1:1 follow-up to both vendor and company-initiated sales goals to ensure accountability
- Created and led weekly sales meetings to present new products and promotions, recap and evaluate performance, and engage in dialogue with the team regarding field activity
- Collaborated closely with company President and Director of Sales to provide strong sales and administrative support including calendar and project management, meeting coordination between other c-level and v-level executives, and monitoring team deliverables.
Education
BACHELOR'S DEGREE IN CORPORATE COMMUNICATIONS -
University of Michigan-Dearborn
Dearborn, MichiganSkills
- Customer Relationship Management (CRM)
- Consumer Packaged Goods (CPG)
- Sales Reporting
- Scheduling
- Issue Resolution
- Account Management
Timeline
DATA OPERATIONS ANALYST
TELUS AGRICULTURE & CONSUMER GOODS
2022.02 - Current
NATIONAL SALES COORDINATOR
D&B GROCERS WHOLESALE & DISTRIBUTORS
2014.10 - 2021.10
BACHELOR'S DEGREE IN CORPORATE COMMUNICATIONS -
University of Michigan-Dearborn
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