Driven sales support coordinator and operations professional passionate about relationship-building with internal teams, customers, and client networks. Highly dependable and reliable administrative specialist with the organizational and business acumen required to collaboratively achieve results while closely nurturing partnerships.
Overview
9
9
years of professional experience
Work History
DATA OPERATIONS ANALYST
TELUS AGRICULTURE & CONSUMER GOODS
02.2022 - Current
Responsible for the data management of over 120 key agricultural distributor and retail accounts, ensuring data integrity and reliability through the collection, standardization, and analysis of point-of-sale and inventory data
Consistently maintain a standing in the top 20% of team metrics monitoring Salesforce case resolution and data cleaning and standardization
Collaborate with cross-functional teams such as IT and engineering to identify root causes of data flow issues and implement preventive measures to enhance system reliability
Facilitate comprehensive and engaging internal training sessions for the entire Enterprise Data Operations team, resulting in a significant increase in product knowledge
Develop tools to track metrics and showcase KPIs to assist the team and leadership in strategic planning
Leverage both Salesforce and Zendesk CRM platforms to optimize relationship management, streamline resolution processes, and enhance customer support responsiveness
Serve as a subject matter expert for client deliverables as part of a strategic initiative group responsible for generating reports and conducting incentive validations for distributors, manufacturers, and internal stakeholders
NATIONAL SALES COORDINATOR
D&B GROCERS WHOLESALE & DISTRIBUTORS
10.2014 - 10.2021
Coordinated the sales activities of a 10-route sales team covering a five-county area and encompassing over 200 national chain retailers
Served as primary contact via email and phone for vendors of nationally recognized CPG brands and key decision makers at national retailers to facilitate new product launches, go-to-market strategies, and promotional initiatives
Trained new sales and merchandising staff in key policies, procedures, and company philosophy, and provided continued mentorship to ensure retention and success
Tracked sales team metrics and KPIs through regular analytic reporting, sales incentive tracking, and regular 1:1 follow-up to both vendor and company-initiated sales goals to ensure accountability
Created and led weekly sales meetings to present new products and promotions, recap and evaluate performance, and engage in dialogue with the team regarding field activity
Collaborated closely with company President and Director of Sales to provide strong sales and administrative support including calendar and project management, meeting coordination between other c-level and v-level executives, and monitoring team deliverables.
Education
BACHELOR'S DEGREE IN CORPORATE COMMUNICATIONS -
University of Michigan-Dearborn
Dearborn, Michigan
Skills
Customer Relationship Management (CRM)
Consumer Packaged Goods (CPG)
Sales Reporting
Scheduling
Issue Resolution
Account Management
Timeline
DATA OPERATIONS ANALYST
TELUS AGRICULTURE & CONSUMER GOODS
02.2022 - Current
NATIONAL SALES COORDINATOR
D&B GROCERS WHOLESALE & DISTRIBUTORS
10.2014 - 10.2021
BACHELOR'S DEGREE IN CORPORATE COMMUNICATIONS -
University of Michigan-Dearborn
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