Jessica Lynch
Insurance Verification Specialist
San Antonio,TX
Summary
Obtain a position where I can maximize my people oriented experience, Communication skills and my problem analysis and problem solving abilities. Pragmatic Insurance Verification Specialist touting 10 years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail.
Overview
19
19
years of professional experience
1
1
Language
Work History
Insurance Verification Representative
Parallon-WFH
05.2018 - Current
- Provide general customer support by reviewing insurance benefits
- Advises patient financial responsibilities and explains co-payment collection, deductibles and the billing process based on the patient’s financial status classification
- Participate in meetings to share, discuss, and solution for question or error trends, as well as potential process improvements
- Assist patients with their current policy and give out quotes to potential customers for upcoming services
- Consistently meet established productivity, schedule adherence, and quality standards
- Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Team Lead
Metropolitan Methodist at the Quarry ER, Parallon-HCA
10.2017 - 05.2018
- Staff and order supplies according to budget guidelines and department needs
- Oversee the daily activities of the registration area to insure department standards are met
- Assists Supervisor in educating registration staff of any changes pertinent to their roles
- Maintains effectiveness of patient flow
- Register all patient types/Collect copays
Metropolitan Methodist Emergency Room
09.2016 - 10.2017
- Verify all insurance and obtain pre-certification/authorization
- Calculate and collect patient liable amounts
- Ensure charts are completed and accurate
- Ensure that all necessary signatures are obtained for treatments
- Process patient charts according to paperwork flow needs and established productivity standards
- Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information
- Welcome patient and family members in a professional manner
- Contact the nursing staff for emergency medical needs and answer patient and visitor questions
- Verifying all patient democratic is accurate
Cashier
Martha's Mexican Restaurant
04.2004 - 10.2016
- Greeting all customers with sincerity and providing friendly service to everyone who visits Martha's
- Informing customers of basic product information upon request, while maintaining a presentable appearance to the customer
- Keeping the inside and outside of the restaurant clean by using "clean as I go" practices; following cleaning checklist; keeping restaurant and stations clean and sanitary at all times
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Maintained integrity by ensuring balances was even at the end of each shift.
Optical Technician
Dr, Dawn Rakich Office
07.2010 - 06.2015
- Front desk: Maintains records, schedules appointments, and performs bookkeeping, correspondence, and filing
- Schedule appointments according to the Resource Scheduling guidelines
- Answer patients' questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed
- Maintain complete and accurate patient records
- Tech: Prepares patient for vision examination; assists in testing for near and far acuity, depth perception, macula integrity, color perception, and visual field, utilizing ocular testing apparatus
- Conducting diagnostic tests, recording and measuring vision, testing eye function, instructing patients on inserting and caring for contact lenses Practices exceptional leadership and time management by completing tasks in an environment with competing priorities
- Calls insurance for pre-authorization and notifies patients when their contact lenses are available for dispensing.
Education
John Marshall High School
Skills
Highly skilled in gathering, compiling, and maintaining basic customer and business related data Self-motivated with the ability to interface well with internal and external customers 10 years of progressive experience and responsibility Substantial knowledge of responding to a high volume of phone calls and understanding the operations of a multi-line phone system Excellent accounting skills needed to determine accounts payable, payment options, interest, etc Exceptional mathematics skills needed to perform calculations and give estimates Organized and thorough in all account records and data entryundefined
Timeline
Insurance Verification Representative
Parallon-WFH
05.2018 - Current
Team Lead
Metropolitan Methodist at the Quarry ER, Parallon-HCA
10.2017 - 05.2018
Metropolitan Methodist Emergency Room
09.2016 - 10.2017
Optical Technician
Dr, Dawn Rakich Office
07.2010 - 06.2015
Cashier
Martha's Mexican Restaurant
04.2004 - 10.2016
John Marshall High School
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