Jessica Lynch
San Antonio
Summary
Self-motivated insurance verification specialist promoting a background in keeping sensitive patient data confidential, while maintaining knowledge of policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
16
16
years of professional experience
Work History
Insurance Verification Specialist
Parallon-WFH
05.2018 - Current
- Contributed to company growth by consistently meeting performance metrics for speed, accuracy, and client satisfaction in the insurance verification process.
- Verified patient insurance eligibility and benefits with various insurance providers.
- Communicated with healthcare providers to clarify patient information and coverage details.
- Educated patients on their insurance benefits and out-of-pocket expenses clearly.
- Assisted team members in training on updated insurance policies and verification practices.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
Team Lead
Metropolitan Methodist at the Quarry ER- Parallon-HCA
04.2017 - 05.2018
- Supervised emergency department staff to ensure efficient patient care delivery.
- Coordinated departmental schedules to optimize staff availability and resource allocation.
- Mentored new team members in operational procedures and best practices.
- Monitored compliance with safety regulations and hospital policies during shifts.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Registrar
Metropolitan Methodist Emergency Room
09.2016 - 04.2017
- Managed patient registration processes efficiently in a high-volume emergency room.
- Coordinated insurance verification and billing information for incoming patients.
- Utilized electronic health record systems to maintain accurate patient data.
- Assisted patients with forms and provided guidance on registration procedures.
- Trained new registrars on system navigation and patient interaction techniques.
- Maintained compliance with healthcare regulations during the registration process.
- Resolved student inquiries related to registration and enrollment issues.
Health Insurance Specialist
Dr. Dawn Rakich OD
07.2009 - 06.2015
- Resolved guest issues professionally, maintaining a high level of customer satisfaction, despite challenges.
- Drove sales and maximized revenue by upselling rooms and amenities.
- Promoted a positive work environment through team-building activities that fostered camaraderie among colleagues.
- Established a strong rapport with vendors, negotiating competitive rates while maintaining quality standards for products and services received.
- Managed a high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Checked the patient's insurance, demographic information, and health history to keep the information current.
- Educated clients on benefits and options within their health insurance plans.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT08-2029
Skills
- Insurance verification
- Patient communication
- Meditech proficiency
- Eligibility determination
- Conflict resolution
- Customer service
- Workflow management
Timeline
Insurance Verification Specialist
Parallon-WFH
05.2018 - Current
Team Lead
Metropolitan Methodist at the Quarry ER- Parallon-HCA
04.2017 - 05.2018
Registrar
Metropolitan Methodist Emergency Room
09.2016 - 04.2017
Health Insurance Specialist
Dr. Dawn Rakich OD
07.2009 - 06.2015
Bachelor of Science - Health Administration
Western Governors University
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