Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Lynn

Cheyenne,WY

Summary

With over 15 years of management experience. I've honed proficient computer skills and exceptional customer service abilities. Demonstrating leadership through effective inventory management and promotional strategies, I've significantly enhanced department sales and customer satisfaction. My approach prioritizes results, leveraging both hard and soft skills to drive success and efficiency.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Bennett Remodeling
10.2018 - Current

-scheduling appointment/work orders

-managed accounts payable/receivable

-assist in daily operation

-ordering and picking up supplyies for

current and future projects

-answering phone calls

-general labor/subcontract

- install vinal flooring

-painting interior/exterior

-tile work

-drywall repair

Grocery Manager

Kroger
08.2016 - 10.2018
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Developed promotional strategies that drove increased foot traffic and boosted sales revenue.
  • Implemented loss prevention strategies, resulting in reduced shrinkage rates.
  • Ensured compliance with local health regulations through diligent sanitation practices and staff training.
  • Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
  • Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.

Meat Manager

Kroger
06.2012 - 08.2016
  • Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
  • Reduced waste costs by implementing effective inventory management and rotation systems.
  • Implemented employee training programs focused on enhancing product knowledge and improving customer service skills among team members.
  • Enhanced meat department sales by ensuring proper product display and presentation.
  • Ensured consistent high-quality products by closely monitoring cutting, grinding, and packaging processes.
  • Collaborated with store management to develop successful promotional strategies for meat department offerings.
  • Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
  • Directed the implementation of new merchandising layouts to showcase featured products and drive sales growth in the department.
  • Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.

Assistant Meat Manager

Kroger
05.2010 - 06.2012
  • Enhanced customer satisfaction by providing exceptional service and product recommendations.
  • Maintained a safe and sanitary work environment by adhering to strict food safety guidelines and cleaning protocols.
  • Contributed to team success by training new employees on department procedures, policies, and best practices.
  • Collaborated with store management to develop promotions, seasonal displays, and special events that appealed to customers'' preferences.
  • Assisted in increasing sales by maintaining a well-stocked and visually appealing meat department.
  • Fostered a positive working environment within the meat department by demonstrating respectful, professional behavior and open communication with coworkers.
  • Supported the Meat Manager in achieving financial targets for sales growth, profit margin improvement, and labor cost control within the department''s operations.

Seafood Manager

Kroger
08.2008 - 06.2012
  • Wrapped, weighed, labeled and priced cuts of seafood.
  • Prepared and placed seafood cuts and products in display counter to appeal to customers.
  • Created clean and inviting appearance for fresh seafood cases to encourage sales.
  • Provided detailed information to customers about available seafood products and self-service items.
  • Promoted a culture of continuous improvement through employee feedback and process evaluation.
  • Conducted regular competitor analysis to maintain market competitiveness within the local area''s seafood offerings.
  • Coordinated with other departments to optimize cross-merchandising opportunities for increased revenue generation.
  • Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
  • Streamlined inventory management for increased efficiency and reduced waste.
  • Managed budgeting and pricing strategies to maximize profitability without compromising quality.

Customer Service Clerk

Kroger
01.2008 - 08.2008
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handle Western Union transaction payout/payments
  • bill pay for black hills energy
  • money orders
  • organize and receive special orders


Education

High School Diploma -

Triumph HS
Cheyenne, WY
06.2002

Certification - Customrer Service Specialists

LCCC
Cheyenne, WY
04.2002

Skills

15 years management experience

proficiant computer skills

excellent customer service skills

Timeline

Administrative Assistant

Bennett Remodeling
10.2018 - Current

Grocery Manager

Kroger
08.2016 - 10.2018

Meat Manager

Kroger
06.2012 - 08.2016

Assistant Meat Manager

Kroger
05.2010 - 06.2012

Seafood Manager

Kroger
08.2008 - 06.2012

Customer Service Clerk

Kroger
01.2008 - 08.2008

High School Diploma -

Triumph HS

Certification - Customrer Service Specialists

LCCC
Jessica Lynn