Overview
Work History
Education
Skills
Timeline
Generic

Jessica Ma

Layton,FL

Overview

10
10
years of professional experience

Work History

Waitress

Boca Garden Chinese Restaurant
Boca , FL
09.2018 - 06.2020
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Replenished beverages when necessary.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Answered questions about menu items, ingredients, and pricing.
  • Presented food and beverages to guests at tables.
  • Greeted customers and provided menus.
  • Provided accurate change for cash transactions using a cash register system.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted in seating guests at tables or booths.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus and answered questions regarding items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Performed basic math calculations when computing bills for customers' meals.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Set up tables in between patrons to reduce wait times.
  • Informed customers of daily specials and signature menu items.

Waitress

Yakotora Japanese Restaurant
Boca , FL
08.2015 - 06.2017
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Replenished beverages when necessary.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Answered questions about menu items, ingredients, and pricing.
  • Presented food and beverages to guests at tables.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted in seating guests at tables or booths.

Waitress

Satios
Boca , FL
06.2013 - 06.2015
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Replenished beverages when necessary.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Answered questions about menu items, ingredients, and pricing.
  • Greeted customers and provided menus.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Assisted in seating guests at tables or booths.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Provided accurate change for cash transactions using a cash register system.
  • Presented food and beverages to guests at tables.
  • Presented menus and answered questions regarding items.

Chinese Teacher

American Heritage School
Delray Beach, FL
08.2010 - 06.2013
  • Educated students about foreign cultures through immersive activities.
  • Involved parents in their children's education by encouraging them to practice speaking Mandarin at home.
  • Instructed students on proper pronunciation of Mandarin characters and tones.
  • Maintained accurate records of student attendance, grades, and progress reports.
  • Provided feedback to students on their performance in class.

Education

Bachelor of Arts - Elementary Education

Florida Atlantic University
Boca Raton, FL
06-2018

Skills

  • Mandarin instruction
  • Cultural immersion
  • Pronunciation training
  • Student assessment
  • Curriculum development
  • Classroom management

Timeline

Waitress

Boca Garden Chinese Restaurant
09.2018 - 06.2020

Waitress

Yakotora Japanese Restaurant
08.2015 - 06.2017

Waitress

Satios
06.2013 - 06.2015

Chinese Teacher

American Heritage School
08.2010 - 06.2013

Bachelor of Arts - Elementary Education

Florida Atlantic University

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Jessica Ma